Help Desk Representative

Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.Responsibilities: First point of contact for Tier 2 requests that are escalated to the Global Cyber CenterEnsure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends, holidays, and after hours.Responsible forhandling customer interactionsto provide support(inbound/outbound calls, chats,emailand internal ticketing escalations)Create,modifyand escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshootingRouteticketsin accordance withdocumented proceduresPerform quality assurance follow-up with customers/end usersComply withdocumented processes and proceduresMonitor group mailboxes and prioritize emails by order of importanceMaintain the shift log and ensureaccurate,thoroughand clear communication from shift to shiftProvide reporting (as needed)Maintain a professional demeanor with our military, civilian and contractor customersQualifications:HS diploma +2 years of customer service, inside sales and/or help desk experienceActive DoD Secret clearancePeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Created: 2026-03-09