Donor Site Representative - Front Desk

Summary:This position ensures that blood collection goals are met by checking in arriving donors and recruiting donors to our donor centers for future appointments. Acts as a site greeter, building relationships with the donors in the donor site’s geographical area. Provides excellent customer service to donors and guests.Location:Primarly work location will be Maple Grove Donor Center(training will be at St. Paul Donor Center)Schedule: Typical scheduled Tuesday - Saturday: Tues 9am - 5:30pm, Wed and Thur 11am - 7:30pm, Fri and Sat 7am - 3:30pmJob Responsibilities:Calling donors - Calls appropriate donors based on inventory needs. Understands minimum requirements for donor recruitment and donor deferral guidelines. Uses assertive communication to secure appointments. Participates in programs to increase donor base, such as cold calling to bring in new donors, lapsed donors, and frequency campaigns. Meets individual and team goals to complete a minimum number of appointments per hour, dials per hour and maintain a high percentage of donors scheduled to show up for their appointment.Appointments- Scheduling, canceling, and rescheduling donor appointments.Reminds donors of upcoming appointments and places calls to donors who do not cancel or show up for their scheduled appointments.Data entry - Maintains accurate donor files and fills out appropriate forms.Greeter - Greets donor upon arrival, directs donor to sign in and read required pre-donation materials, and asks donor to setup their next donation appointment.Assists with opening and closing duties.Trainer of new and current staff - Aids in training of new and existing employees. Provides coaching and assists in problem solving for new and current staff.The hourly rate for this position is $19.93/hr.IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.Education:High school diploma or equivalentLicense:Valid Driver's LicenseOther:Minimum 1 year experience in telemarketing and/or customer serviceAbility to organize and prioritizeBasic computer, typing skills and math skillsExcellent interpersonal communication skillsAccurate oral and written communication skillsPersuasive sales skillsAbility to read and interpret SOPsAbility to work independently and meet deadlinesWillingness to follow directionProblem solving abilitiesFounded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part ofNew York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’sLindsley F. Kimball Research Instituteis a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visitmbc.org. Connect with us onFacebook,X,Instagram, andLinkedIn.

Created: 2026-04-04