Learning Experience Designer, Amazon Leo

DescriptionAt Amazon, weu2019re inventing on behalf of customers, and with Amazon Leo, weu2019re redefining what global connectivity looks like. Our mission is to deliver fast, affordable broadband to unserved and underserved communities around the world through a constellation of low Earth orbit (LEO) satellites. Every system we build helps connect people to education, healthcare, opportunity, and each other. As we scale our consumer customer support operations, we are looking for a Learning Experience Designer to develop engaging, effective training content for our B2C Customer Support team who serve Leo customers every day. What you'll do: You'll design and develop customer service training content that equips Leo B2C Customer Support with the knowledge, skills, and tools they need to deliver exceptional customer experiences. You'll build scalable learning solutions across onboarding, product knowledge, troubleshooting, and soft skills. The problems you'll solve: u2022 Translating complex Leo product and service information into clear, accessible training content for frontline customer support agents u2022 Designing learning experiences that work across diverse learner populations, u2022 Keeping training content current as Leo products, policies, and support processes evolve u2022 Scaling content development to meet the demands of a growing global customer support organization u2022 Measuring training effectiveness and using data to continuously improve learning outcomes Key job responsibilities Training Content Development: u2022 Design and develop customer service training content including eLearning modules, instructor-led training (ILT) materials, facilitator guides, job aids, and microlearning assets u2022 Build scenario-based and skills-based learning experiences that reflect real customer interactions and support workflows u2022 Create and maintain onboarding curricula for new vendor and FTE Customer Support Associates u2022 Develop product knowledge and troubleshooting training aligned to Leo's evolving service offerings Content Strategy and Stakeholder Collaboration: u2022 Partner with CS Operations, Quality Assurance, and subject matter experts to extract knowledge and translate it into effective learning experiences u2022 Collaborate with vendor training teams to ensure alignment on content, delivery standards, and learner outcomes u2022 Support the development and maintenance of the Leo B2C CS curriculum, ensuring content is accurate, current, and consistent across learner populations Instructional Design and Innovation: u2022 Apply adult learning principles and instructional design frameworks (ADDIE, SAM) to create engaging, effective training u2022 Leverage modern authoring tools and AI-powered development platforms to accelerate content production u2022 Develop microlearning strategies and performance support tools to reinforce learning on the job Performance Analytics and Continuous Improvement: u2022 Use Amazon Learn LMS data and performance metrics to evaluate training effectiveness and identify gaps u2022 Track content development progress across multiple concurrent projects u2022 Adapt quickly to evolving product features, CS policies, and organizational priorities u2022 Collaborate with the training delivery team to ensure seamless handoff from development to implementation Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. A day in the life You'll start your morning collaborating with Customer Support Operations leads, subject matter experts, and Quality teams to identify knowledge gaps and training needs. You might be building an eLearning module on Leo device troubleshooting, scripting a scenario-based simulation for handling escalations, or updating a facilitator guide ahead of a new product launch. You'll review content for accuracy and alignment with CS policies, coordinate with vendor training teams on delivery timelines, and analyze completion and performance data to refine your approach. About the team You'll join the Amazon Leo Learning & Development team, a group dedicated to enabling the success of Leo's Customer Support organization through high-quality training solutions. We partner closely with CS Operations, Quality, Product, and vendor partners to ensure every support associate is prepared to represent the Leo brand. We value learner-centered design, data-driven decisions, and the ability to move quickly without sacrificing quality.Basic Qualifications- Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field - 4+ years of learning design, learning science, instructional design, educational psychology, or similar field experience - Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia - Experience working in a contact center environment - Experience with adult learning instructional design methods and best practices - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment - Experience designing and developing IT or technical training materials and content - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teamsPreferred Qualifications- Knowledge of learning management systems (LMS) and platforms - Experience with AI-powered content development tools (Synthesia or similar video generation) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Arlington - 118,200.00 - 160,000.00 USD annually USA, WA, BELLEVUE - 118,200.00 - 160,000.00 USD annually

Created: 2026-03-09