Patient Experience Representative I

You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.FTE: 0.5, Shift: Day, Schedule: varying days M-FPosition SummaryThe Patient Experience Representative I is a crucial role in enhancing the patient experience, and is responsible for primarily checking in patients within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.RequirementsHigh school graduate or equivalent education/work experienceOne year of experience in the medical field preferredAbout Rockwood ClinicMultiCare Rockwood Clinic is one of the region's largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.About the Spokane CommunitySpokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.Why MultiCare?Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 yearsGrowth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your futureWell-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in lifeLiving our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each otherBelonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valuedPacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday lifePay and Benefit ExpectationsWe provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.06 - $25.98 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.Associated benefit information can be viewed here.MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

Created: 2026-03-09