Digital Pathology Field Service Engineer

Digital Pathology Field Service Engineer About the Role We are looking for a highly skilled and customer-focused Field Service Engineer to support our cutting-edge digital pathology systems in clinical environments. You will partner with healthcare professionals to ensure our equipment operates at peak performance, delivering reliable and accurate results. This role combines technical expertise, problem-solving skills, and exceptional customer service to maintain, install, and troubleshoot advanced medical instrumentation. What Youu2019ll Do u2022 Perform Preventive & Corrective Maintenance u2013 Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. u2013 Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards. u2022 Installations & Configurations u2013 Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS). u2022 Technical Support & Troubleshooting u2013 Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. u2013 Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues. u2013 Operate with a flexible schedule, including evenings, weekends, and on-call rotations. u2013 Escalate complex or recurring issues through established channels & procedures for swift resolution. u2022 Documentation & Compliance u2013 Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems. u2013 Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law u2013 Manage company resourcesu2014tools, parts, and inventoryu2014efficiently. u2013 Adhere to documentation regulatory requirements and established industry quality standards. u2022 Customer Collaboration u2013 Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication. Who Weu2019re Looking For u2022 Education & Experience u2013 High school diploma or equivalent required; associate or bacheloru2019s degree in engineering, biomedical technology, or a related field preferred. u2013 2u20133 years of field service or technical support experience in medical devices and laboratory automation. u2022 Technical Skills u2013 Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN). u2013 Hands-on experience with robotic systems, laboratory instruments, and service documentation processes. u2022 Core Competencies u2013 Customer-first mindset: patient and collaborative in high-pressure environments. u2013 Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks. u2013 Excellent verbal and written communication; adept at translating technical details for non-technical audiences. u2013 Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement. Physical & Travel Requirements u2022 Frequent travel (up to 50%), including overnight stays. u2022 Average drive time of 1u20134 hours per day; occasional air travel. Valid driveru2019s license with an acceptable driving record (subject to motor vehicle report review). u2022 Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools. u2022 Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided. . Whatu2019s In It For You? + Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. + Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. + Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. + Diversity, Equity & Inclusion: Itu2019s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. + Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. + Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly u00ae Engineering? Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the worldu2019s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, weu2019re here to guide you to the next step in your engineering career. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Created: 2026-03-09