Regional Director of Operations - Columbia, MD

Crothall Healthcare u200bSalary: $200 to $225K Other Forms of Compensation: $55K Yearly RDO Bonus Potential Regional Director of Operations - MedStar Health Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcareu2019s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at . Job Summary The Regional Director of Operations is a senior multi-site healthcare support services executive responsible for the overall operation, growth, financial performance, and client satisfaction of accounts within an assigned geographic region. The role provides leadership and strategic direction to District Managers / Resident Directors and ensures operational execution aligns with corporate, regulatory, and client goals while maintaining profitability and service excellence. Responsibilities: Regional Operational Leadership u2022 Lead and develop District Managers, Resident Directors, and site leadership teams u2022 Oversee all assigned hospital accounts within the territory u2022 Ensure service delivery meets contractual scope and performance KPIs u2022 Implement regional strategic plans and operational initiatives u2022 Conduct site visits, audits, and quarterly business reviews u2022 Support new business start-ups and account transitions Financial / Business Management u2022 Review financial statements and weekly operating reports u2022 Identify and manage capital requirements u2022 Support sales pricing, renewals, and retention strategy Client Relationship Management u2022 Maintain executive-level client relationships across health systems u2022 Ensure high customer satisfaction to drive account retention u2022 Serve as escalation point for operational issues u2022 Coordinate customer surveys and stewardship programs u2022 Customize programs to meet individual hospital needs Compliance / Quality u2022 Ensure compliance with: o Contract provisions o Corporate policy o Regulatory agencies (e.g., TJC, CMS, OSHA depending on service line) u2022 Ensure completion of QA reporting and operational metrics u2022 Maintain safety, engagement, and service quality standards Strategic Leadership u2022 Participate in regional strategic planning u2022 Anticipate market trends and growth opportunities u2022 Support retention and expansion initiatives u2022 Drive culture, engagement, and leadership development across sites Qualifications: u2022 Bacheloru2019s degree (or equivalent experience) u2022 5+ years progressive multi-unit leadership experience u2022 Experience with: o Budgeting & forecasting o Contract management o Client-facing service environments o Multi-site operations u2022 Strong financial, communication, and organizational skills u2022 Ability to travel extensively within assigned region Preferred Qualifications: u2022 Acute care hospital experience u2022 P&L ownership u2022 Contract-managed service experience u2022 CHFM or related certification (Facilities track) u2022 Knowledge of healthcare regulatory environment Apply to Crothall today _Crothall is a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Associates at Crothall are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. Req ID: 1514091 Crothall Healthcare Abigail Van Eman [[req_classification]]

Created: 2026-03-09