Customer Support Representative

Job Title: Customer Support Representative Location: Johnston, IA (Onsite at John Deere Financial) Assignment Length: 24 Months (As a W2 employee of KellyOCG) Pay Rate: $19.50 per hour Retention bonuses and pay increases available after 6, 12, and 24 months (eligibility requires full assignment completion). _Strictly a contingent role; not expected to transition to full-time but eligible to apply for permanent Deere positions._ Shift Information: + Contact Center open Monu2013Fri, 7:00 AM u2013 7:00 PM CST + Four shifts rotate within the 12-hour operation:u2022 7:00 AM u2013 3:30 PMu2022 8:00 AM u2013 4:30 PMu2022 9:00 AM u2013 5:30 PMu2022 10:30 AM u2013 7:00 PM + Must be available for any 8-hour shift within support window + Onsite five days a week + Training/mentoring on 8:00 AM u2013 4:30 PM shift (approx. 6 weeks) Visa sponsorship is not available, now or in the future, for this position. Position Overview: Join the ISG Region 4 support team providing front-line technical assistance for John Deere dealers and customers on Intelligent Solutions Group product inquiries to ensure satisfaction and retention. Support is provided via phone, email, and chat using the internal case management system. Contribute to the development and maintenance of online support tools. Products supported include MyJohnDeere, JDLink, Operations Center, Apex, Stellar Support, GreenStar, StarFire, AutoTrac, and more. Key Responsibilities: + Deliver technical support and solutions for 80+ John Deere ISG products + Effectively document interactions in the case management system + Maintain online support tools/solutions + Take inbound/outbound calls, chats, and emails with a customer-first mindset + Occasional travel for facility tours (twice yearly) with Deere staff Required Skills & Qualifications: + Strong interpersonal skills, negotiation, and conflict resolution + Experience in customer service or technical support + High comfort with consumer software and computer troubleshooting + Ability to support off-shift hours and holidays + Data management experience Desired Skills & Qualifications: + Agriculture customer or operations experience, Precision Farming familiarity + Prior Ag or Tech dealer channel experience + Bacheloru2019s degree in Ag, Business, Engineering, IT, Math, or related field + If no degree: technical certification showing strong IT/database understanding Work Environment: + Fast-paced technical contact center + Onsite in Johnston, IA, Monu2013Fri + No time off permitted during training (~5-7 weeks) Special Considerations: + Takes 3-4 months to reach full productivity + Training on 8:00 AM u2013 4:30 PM shift (approx. 6 weeks) + Strict attendance policy during onboarding + Limited travel for tours with full-time Deere employees Interviews Will Assess: + Behavioral-based questioning; candidates must share specific examples As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find whatu2019s next with Kelly u00ae . As a worker today, itu2019s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whatu2019s next is what weu2019re all about. We know whatu2019s going on in the evolving world of worku2014just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Created: 2026-03-09