Help Desk Technician

Description Our customer is looking to add to their help desk team. They used to have two shifts that were 12 hours each. In order to service their customers more effectively, they are going to be switching to 3, 8 hour shifts. These individuals will need to be self motivated and have an engineering mindset. Right now they are looking to fill the mid-day shift which is M-F 2 pm - 11 pm and the night shift which is Sunday-Thursday 10 pm - 7 am. Help Desk - Primary Duties and Responsibilities: u2022 Works in close coordination with project managers and field technicians on customer-facing projects. u2022 Capture data from projects including check-in/out times, time on site, and validating work completion documentation. u2022 Ability to follow project documentation to ensure proper execution of project support requirements. u2022 Provide service and troubleshooting support to field techs via phone, chats, and emails. u2022 Implement, change, and create processes for different project needs when they arise. u2022 Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. u2022 Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices u2022 Ability to execute and or create programs and scripts. u2022 Remotely configure/verify port configurations and network settings. u2022 Assist with any other technical needs that we can meet for the teams as they arise. u2022 Adhere to all required project safety requirements. u2022 Excellent written and verbal communication skills. u2022 Exceptional problem-solving skills. u2022 Strong attention to detail, organizational, and follow-up skills. u2022 Efficiently read and decipher manufacturer instructions. u2022 Experience with Network switch programming. u2022 IP camera programming experience. u2022 Perform any other duties not specifically stated herein, but which your supervisor may assign. u2022 Operational knowledge of Virtual Desktop Infrastructure (VDI) u2022 Operational knowledge of switch configuration and programming. u2022 Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV. u2022 Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc. Skills Help desk support, Troubleshooting, Customer service, network troubleshooting Top Skills Details Help desk support,Troubleshooting,Customer service,network troubleshooting Additional Skills & Qualifications Help Desk - Primary Duties and Responsibilities: u2022 Works in close coordination with project managers and field technicians on customer-facing projects. u2022 Capture data from projects including check-in/out times, time on site, and validating work completion documentation. u2022 Ability to follow project documentation to ensure proper execution of project support requirements. u2022 Provide service and troubleshooting support to field techs via phone, chats, and emails. u2022 Implement, change, and create processes for different project needs when they arise. u2022 Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. u2022 Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices u2022 Ability to execute and or create programs and scripts. u2022 Remotely configure/verify port configurations and network settings. u2022 Assist with any other technical needs that we can meet for the teams as they arise. u2022 Adhere to all required project safety requirements. u2022 Excellent written and verbal communication skills. u2022 Exceptional problem-solving skills. u2022 Strong attention to detail, organizational, and follow-up skills. u2022 Efficiently read and decipher manufacturer instructions. u2022 Experience with Network switch programming. u2022 IP camera programming experience. u2022 Perform any other duties not specifically stated herein, but which your supervisor may assign. u2022 Operational knowledge of Virtual Desktop Infrastructure (VDI) u2022 Operational knowledge of switch configuration and programming. u2022 Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV. u2022 Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc. Experience Level Intermediate Leve Job Type & Location This is a Contract to Hire position based out of Lowell, AR. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lowell,AR. Application Deadline This position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-09