SENIOR RECEPTIONIST

Rapport Salary: $26/Hr-$28/Hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youu2019ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: itu2019s a meaningful career. Job Summary The Administrative Assistant/Receptionist is a part of the Hospitality team whose primary responsibility is establishing a warm, welcoming and professional atmosphere for all employees, executives and visitors at BNY Mellon. Located at the entrance to the office, the Administrative Assistant/Receptionist will be the first point of contact for visitors to the area, making them feel welcome, directing them to their appointments and meetings, and assisting them during their stay. The Administrative Assistant/ Receptionist provides support to meeting rooms and the conferencing operation by handling customer room inquiries and processing reservation. The Administrative Assistant/ Receptionist contributes to the overall smooth functioning of the office by communicating with the Supervisor and vendors to ensure that employees and events have the correct resources in a timely fashion in order to operate efficiently. Reception u2022Serve as the main point of contact for all employees and visitors to the office. u2022Properly greeting and handling visitors. Following established procedures with regard to both expected and unexpected arrivals. u2022Answering questions in a friendly, professional manner and appropriately handling or referring questions and requests. u2022Implementing established security policies and procedures for arriving and departing visitors, contractors, delivery persons, etc. u2022Acting as an overall Hospitality Services resource, providing way-finding and amenities within building, commutation and transportation, Parking, neighborhood amenities, and organizational information. u2022Providing visitors with access to Guest Wi-Fi in accordance with company policy. Meeting & Conference Services u2022Process meeting room reservations and reserve appropriate space. u2022Communicate to all relevant internal departments and vendors the specific needs, both in advance of and during the course of meetings. u2022Verify meeting room setups prior to the start of each meeting to ensure customer expectations are met. u2022Provide materials and supplies in the meeting rooms as requested by host. u2022Participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges. General u2022Assisting guests with light photocopying, printing and sending/receiving packages. u2022Communicating with landlord and other appropriate internal support departments such as: building maintenance (heating and cooling issues) and Audio Visual technology (meeting room technical support). u2022Acts personably and gets to know the residents of the office and maintains an open dialogue. u2022To champion any available on-floor, sustainability practices in order to reduce overall environmental footprint, including recycling programs. u2022Having a thorough understanding of the Firmu2019s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. u2022Follow all safety procedures to ensure a safe working environment. Long Description Additional Tasks u2022Preparing UPS shipping labels u2022Receiving and scanning in packages for IT, no ordering u2022Ordering F&B for meetings and events (EZCater) u2022Sending and approving invoices (shipping, catering, office supplies, etc.) u2022Manage office supplies including ordering, receiving, verifying and maintaining. Key Competencies u2022A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality. u2022A consistently professional approach, including a strong sense of self-respect and integrity, as well as respect for and interest in others. u2022A mindset to take ownership and responsibility within and outside oneu2019s job domain. u2022The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. u2022Basic computer skills and knowledge of office technology/equipment. u2022Knowledge of property layout, policies, procedures and all of the capabilities of the center including meeting rooms and technology. u2022An advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests. u2022Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. u2022Discreet, ethical and committed to maintaining a high degree of confidentiality. u2022Work effectively and maintain good working relationships with co-workers, employees, vendors and Supervisor. u2022Maintain clean and safe work environment; ability to perform job safely. u2022Performs other duties as assigned. Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Req ID: 1513908 Rapport a specialized division of FLIK Hospitality Group

Created: 2026-03-09