Centralized Operations Specialist

Summary of Responsibilities: The centralized operations specialist is responsible for completing property operations functions across a portfolio of up to ten properties. This position ensures consistent performance, compliance, and operational efficiency across the assigned portfolio. The centralized operations specialist is a hybrid role working at a local corporate office and remotely. Primary Responsibilities and Objectives: u00b7 Generate and process all lease contracts for renewing residents, ensuring accuracy and compliance with company policies u00b7 Prepare and send deposit accounting statements for former residents, in accordance with company policies, ensuring accuracy, timeliness, and regulatory compliance u00b7 Manage accounts payable by coding invoices appropriately and entering purchasing order and payable information through the workflow system u00b7 Oversee delinquency management processes, including tracking overdue accounts and implementing appropriate actions for collections u00b7 Provide residents with accurate information about their rent and charges u00b7 Responsible for issuing balance due notices, notices to vacate, and coordinating with onsite staff for notice delivery u00b7 Strong comprehension of industry regulations and compliance standards relevant to assigned regions u00b7 Handle the preparation and filing of eviction cases in accordance with legal procedures u00b7 Prepare and submit accurate monthly financial reports in coordination with accounting and property operations u00b7 Perform other tasks as assigned Education and Experience: u00b7 High school diploma is required u00b7 Two to three years of experience in property management is required u00b7 Knowledge of resident rental lifecycle activities is required u00b7 Prior experience in Yardi Voyager or another equivalent systems is preferred Skills and Requirements: u00b7 Very strong organizational and time-management skills u00b7 Strong interpersonal skills to effectively and sensitively communicate with all levels of management u00b7 Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel u00b7 Sensitivity to confidential matters is required u00b7 Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency u00b7 Ability to relay technical concerns with adequate detail, quickly, and accurately u00b7 Capability to read, write, comprehend, and converse in English u00b7 Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system u00b7 Excellent customer service and interpersonal skills with the ability to relate to others u00b7 Ability to cope with and defuse situations involving angry or difficult people u00b7 Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned Scheduling: u00b7 Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays Environment: u00b7 Exposure to an environment typically found in an office building Physical Requirements: Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the job's essential functions. These functions include, but are not limited to: u00b7 Ability to lift, push, and pull up to 25 pounds u00b7 Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time u00b7 Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication, and to make the discriminations sound u00b7 Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct u00b7 Ability to tolerate stressful situations u00b7 Ability to talk and express ideas through the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly u00b7 Ability to work under minimal to moderate supervision Diversity: Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Created: 2026-03-09