Senior Director, Solution Consulting - Telco & Media (...

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today u2014 ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500u00ae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ServiceNow is seeking a Senior Director of Solution Consulting to lead the Telco and Media industry nationally across the United States. This leader will shape the technical go to market strategy for one of ServiceNowu2019s most strategic industries and help customers transition to AI driven, platform centric operating models. As a senior leader within the Solution Consulting organization, you will: u2022 Lead and scale a high performance team of solution consulting leaders and architects u2022 Partner closely with national sales leadership to drive industry growth u2022 Act as a Field CTO and strategic advisor to senior customer executives u2022 Help customers modernize operations through AI, automation, and digital platform transformation This role requires a leader who combines industry perspective, executive engagement, technical credibility, and organizational leadership to drive transformational outcomes for both customers and the business. What You Get to Do in This Role: Lead the National Technical Strategy for Telco and Media u2022 Lead the national Telco and Media Solution Consulting organization and shape technical strategy across the industry segment u2022 Partner with national sales leadership to drive strategic account expansion and industry growth u2022 Establish ServiceNow as the AI platform of choice for telecommunications and media organizations Drive AI Native Platform Transformation u2022 Transform the Solution Consulting organization into an AI native, platform first technical advisory team u2022 Position AI, automation, and digital workflows as the foundation for customer transformation u2022 Lead complex multi workflow pursuits involving enterprise architecture, automation, and agentic AI Serve as a Field CTO and Industry Advisor u2022 Engage with customers across the industry as a trusted strategic advisor u2022 Translate emerging AI capabilities into business outcomes for CIO, CTO, and digital transformation leaders u2022 Represent ServiceNowu2019s innovation agenda in industry conversations and strategic customer engagements Build and Scale a High Performance Team u2022 Recruit, coach, and develop top technical talent u2022 Build a culture of technical excellence, accountability, and customer obsession u2022 Enable the team to operate as industry advisors, not just product experts Establish Operational Excellence u2022 Drive disciplined operating rhythms across pipeline generation, technical qualification, and forecast accuracy u2022 Improve technical win rates and deal velocity through consistent execution frameworks u2022 Ensure strong alignment across sales, product, partners, and consulting teams Leadership and Industry Expertise u2022 Senior pre sales leadership experience driving enterprise technology transformation u2022 Deep experience within telecommunications, media, or similarly complex digital industries u2022 Demonstrated success building and leading high performing technical organizations AI and Platform Transformation Leadership u2022 Experience modernizing solution consulting teams toward AI native and platform first selling u2022 Strong understanding of how AI, automation, and data platforms reshape enterprise operating models u2022 Ability to translate AI innovation into business transformation outcomes Executive Engagement u2022 Trusted executive advisor capable of engaging CIO, CTO, and digital transformation leadership u2022 Experience influencing executive stakeholders to expand platform adoption across business domains u2022 Exceptional communication and storytelling skills for executive audiences Technical and Business Acumen u2022 Enterprise technical credibility across architecture, automation platforms, and modern cloud ecosystems u2022 Ability to connect technical architecture to measurable business value and strategic outcomes u2022 Uses AI and data insights to scale decision making and accelerate solution design Organizational Leadership u2022 Track record of building high performance teams with strong followership and sustained talent development u2022 Operational discipline in driving predictable pipeline coverage, technical win rates, and forecast integrity u2022 Self directed leader who thrives in fast moving, high growth environments Why This Role Matters Telecommunications and media organizations are undergoing massive transformation driven by AI, automation, and digital platforms. As the Senior Director of Solution Consulting for Telco and Media, you will help shape how some of the largest companies in the world modernize their operations and unlock new value through AI. This national leadership role influences: u2022 Industry strategy u2022 Customer transformation u2022 Technical go to market execution u2022 The future of AI driven enterprise workflows Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. u00a92025 Fortune Media IP Limited. All rights reserved. Used under license.

Created: 2026-03-09