Business Analyst & Performance Manager

About the Role: As a CBRE Account Operations Analyst, yourmain role is to support the Account team by preparing reports andpresentations, analyzing data, and offering insights and recommendations. Youwill also manage key performance indicators for the client account. The goal ofthese activities is to ensure that contractual services are delivered aspromised, to drive ongoing improvements, and to help grow the client account. What Youu2019ll Need: Bachelor's Degree preferred with up to 3years of relevant experience. In lieu ofa degree, a combination of experience and education will be considered. In-depth knowledge of Microsoft Officeproducts, including Word, Excel, Power Point & Outlook. (Including text functions, queries, dataextract, Pivot tables, Lookups, IF formulae, and charts.) Ability to use existing platforms anddatabases in order to access and extract data as necessary. Familiarity with dashboard tools such as MicrosoftPowerBI. Experience with analyzing information andstandard practices to make judgments. Organizational skills with a stronginquisitive mindset. Intermediate math skills. Ability tocalculate difficult figures such as percentages, fractions, and otherfinancial-related calculations. Strong communication skills to conveycomplex information in straight forward situations Motivation to impact thequality of own work and contribute to team success and strong presentationskills. What Youu2019ll Do: Provide all client and internal CBREreporting. This will include but not belimited to: Client reporting + Monthly performance report u2013Including support to the key contributors (FMs, QHSE, Finance, Procurement,etc.) + Quarterly Business Reviewreport and presentation. + Annual business review CBRE reporting + Monthly report + Annual plan Dashboards + Finance dashboards + Operational performancedashboards Ad hoc reporting, but not limited to: + Resource utilization + Cost savings + Vendor scorecards + QHSE reporting including RootCause Analysis + Innovations + Awards Data Analytics Assist in establishing and managingperformance metrics under the guidance of team members. Create, develop, and improve reporting anddata analytics. Collect, analyze, and document data tosupport operational decisions and improve efficiency Prepare and present insight and findings tothe team for review and action. Performance Management Ensure compliance with account standards byreviewing data for planned, preventative, and corrective activities. Recommend corrective measures tomaintain client satisfaction. Apply general knowledge of standardprinciples to solve routine problems Influence business choices byaccurately evaluating and reporting researchresults. Work within standardized procedures toachieve objectives and meet deadlines. Behaviors Exchange straight forward information, askquestions, and check for understanding. Respond to client issues in a timely andprofessional manner. Assist management with implementing processimprovements. Provide ad hoc reporting to clients uponrequest. Review data and make recommendations to management for consideration. Lead by example and model behaviors thatare consistent with CBRE RISE values. Manage own work to highest quality. Work within standardized procedures andpractices to achieve objectives and meet deadlines. Strong organizational skills with aninquisitive mindset. Ability to work independently and as partof a team. What You'll Need To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Bacheloru2019s degree in business management, risk management, accounting, or another related field. + Minimum 10 years of related work in a regulatory compliance and/or risk management function, multinational matrix organizations, regulatory agency, or consulting firm. + Experience with compliance program assessment, compliance program design and implementation assistance, development or evaluation of compliance policies and procedures, compliance program testing, and development and evaluation of compliance program testing. + Track-record of success in managing multiple stakeholders and successfully delivering compliance initiatives in a complex global business. + The ability to work well under pressure, and to thrive in an environment with high levels of change, innovation and uncertainty. + Effective communication skills (written and verbal) and experience in connecting to a diverse audience at multiple levels of seniority through various formats, i.e. policies, procedures, leading meetings, face to face dialogue etc. Experienced and impactful presenters (both in-person and virtual) to deliver compliance messaging and training. + Strong analytical and organizational skills, sound problem identification/solving skills. + Professional Certification in Compliance, Internal Audit, Anti-corruption / Anti-fraud or related field preferred. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values u2014 respect, integrity, service and excellence u2014 and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the worldu2019s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at Pay Disclaimer: CBRE carefully considers multiple factors to determine compensation, including a candidateu2019s education, training, and experience. The minimum salary for this position is $24.04/hr and the maximum salary for this position is $26.60/hr. The compensation that is offered to a successful candidate will depend on the candidateu2019s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companyu2019s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Created: 2026-03-09