Area Vice President, Service

Area Vice President, ServiceReq ID:53235Job Category:ServicesCleveland, OH, US, 44195Workplace Type:RemoteAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.SummaryThe AVP, Service Operations is responsible for leading a high performing team to achieve strategic service objectives for an assigned area of responsibility with approximate revenue accountability of $50M, including direct P & L responsibility. This role provides strategic direction and leadership to a team of operationally focused service leaders and Associates to achieve exceptional Customer experience and profitable account growth and retention. As a senior member of the Global Service leadership team, this role requires strong competencies in strategic business & organizational planning, driving for results, financial planning and analysis, organizational development, and stakeholder engagement.This role will cover the Mid-West, to include ND, SD, NE, KS, MN, WI, MI, OH, KY, IN, MO, IO, and IL.What you'll do as an Area Vice PresidentCustomer Focus & Business Growth (30%)You will work collaboratively with sales leadership to provide insights and expertise in support of securing new business and retaining existing Customer base. Support business growth and retention by developing and nurturing strategic relationships in assigned market (industry/operations/service organizations and other related affiliations).Assure quality of service through frequent Customer contact and formal quality business reviews in partnership with sales, as needed. Closely partner with sales and internal/external stakeholders to ensure service delivery, processes and coordination are clear, effective and meet Customer needs.You will drive continuous improvement with a focus on Customer experience, service quality and profitable growth. Proactively identify Customer needs, facilitate the development and delivery of Customer specific solutions.Work collaboratively to ensure effective operational and headcount support processes and practices are in place to achieve Customer satisfaction. Provide timely and accurate revenue forecasts. Continuous analyzes, revises critical success factors for the business and takes timely action to adapt to changing needs.You'll leverage industry knowledge and experience to identify and execute innovative business processes, products and resource planning requirements.Work closely with direct report leadership levels and provide direction and coaching, to identify and pursue new service business opportunities within area of responsibility.You will partner with sales and sales support to conduct analysis and action planning related to win/loss trends. As well as partner with sales and key stakeholders to ensure STERIS is effective in Customer relationship management and communications.What you'll do as an Area Vice President- ContinuedOperational Excellence (40%)You will develop and clearly communicate business strategies, measure of success and accountability to team. Provide timely, clear updates to drive operational agility.Demonstrate strong business acumen and understand drivers of profitability to enable authoritative and accountable decision-making.Develop and track financial forecasts and results to assess resources and operational expense effectiveness. Implement protocols and procedures, as required to ensure cost effective delivery of service.Understand talent management and pursue strategies and plans to reduce risks and prioritize opportunities.You will provide expertise and data insight to su

Created: 2026-03-09