Financial Customer Service Representative- $1,000 New ...

Financial Customer Service Representative Location : On-site at 1650 South Research Loop, Tucson, AZ, 85710, US Employment Type : Full-time, $17/hr, +$1000 New Hire bonus Supporting : Financial Service About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challengesu2014and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact u2022 Guide customers through questions, concerns, or challenges they encounter while using the product or service u2022 Listen actively to understand the root of the issue and provide clear, effective solutions u2022 Record detailed call information for auditing, reporting, and follow-up purposes u2022 Maintain and update customer records to ensure accurate and current information u2022 Identify opportunities to introduce customers to new or enhanced services that meet their needs u2022 Provide recommendations and guidance in a way that adds value and enhances the overall customer experience u2022 Ongoing usage of phone and computer systems What'll Set You Up for Success Required: u2022 Financial experience is preferred u2022 High school diploma or GED u2022 Must live within 25 miles from 1650 S. Research Loop Tucson, AZ u2022 Strong computer navigational skills u2022 Familiarity with Microsoft Office applications (Word, Excel) u2022 Excellent oral and written communication skills u2022 Exceptional listening/comprehension skills u2022 Professional and Courteous u2022 6 months of customer service or sales experience preferred For Internal Candidates: u2022 Must not be on any corrective action or performance plans u2022 Must have held your current position for 6+ months u2022 Must have relevant industry/program experience Location Note : We're currently hiring for this position in Tucson, Arizona. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about cultureu2014we build it, live it, and keep making lives better every day. What We Offer: u2022 Health, dental, and vision coverage with HSA options u2022 Paid time off u2022 Flexible pay options: daily or weekly pay u2022 401(k) retirement plan u2022 Leadership development programs that really grow your career u2022 Open access courses through Alorica Academy u2022 Paid training and tuition reimbursement u2022 Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more u2022 Employee assistance program for personal and professional support u2022 Additional voluntary benefits to meet your individual needs Our Values Bold u2013 We challenge conventions and take smart risks Relentless u2013 We deliver results, no matter what it takes Connected u2013 We work as One Alorica because we're stronger together True u2013 We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today Equal Opportunity Employer u2013 Veterans/Disabled DISCLAIMER : The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #JobSearch #Tucson

Created: 2026-05-02