Service Center Manager - Eurofins Environment Testing ...

Charlotte, NC, USA Full-time Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description Position Summary: The Service Center Manager (SCM) manages the service center and acts as a liaison between the laboratory and the local client base. The SCM is in charge of maintaining the Service Center facility, managing service center couriers, samplers and other personnel, and working with sales to develop, maintain and grow the client base in the area. Establishes plans to monitor and manage growth for local accounts. The SCM is responsible for the evaluation and preparation of bids and proposals for new business opportunities. The SCM will consistently act in the best interest of Eurofins Environment Testing USA and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing USA and the SCM are committed to grow the business through a Client-First culture that will provide exemplary client service. Essential Duties and Responsibilities: u00b7 Local area primary client representative for service center location. u00b7 May head project start up meetings to ensure project objectives are successfully met and hands off project detail to assigned Project Manager(s). u00b7 Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area. u00b7 Ensures client complaints are handled professionally and resolved in a timely manner. u00b7 Is in charge of scheduling service center couriers and samplers, preparing bottle orders for delivery, scheduling sample pick ups and shipping samples to the designated laboratory for analysis. u00b7 May manage a minimal list of projects/programs for key client accounts. u00b7 Works closely with laboratory management in laboratory capacity loading decisions. u00b7 Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing America at the service center. u00b7 Responsible for all company vehicles that operate out of the service center. u00b7 Provides general sales support to Account Executives for business development activities started in the field. u00b7 Prepares proposals for new business opportunities. u00b7 Orders supplies (bottles, coolers, etc.) for the service center u00b7 Represents the laboratory at brown bag or similar client presentations. u00b7 Attends marketing, trade shows, or conferences in support of Sales initiatives. u00b7 Performs sales activities for house accounts and other clients as needed. u00b7 Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs. u00b7 Maintains knowledge of all Eurofins Environment Testing America laboratories to assist with placement of projects into the appropriate laboratory to best fit the clientsu2019 needs. u00b7 Watches local market trends to ensure we are capturing work and relates those back to the labs. u00b7 Works with host lab and account executives to develop a working business plan. u00b7 Builds local relationships with clients and regulatory agencies. u00b7 Joins local associations and attends meetings. u00b7 Visits clients on own or with local sales staff. u00b7 Knows local competition and pricing. u00b7 Places work into all Eurofins Environment Testing America labs by deciding what lab is the best fit for the client. u00b7 Functions as local access for clients to all of Eurofins Environment Testing America. u00b7 Works with Product Specialists to develop marketing plans for specialty work in service center area. u00b7 Tracks revenue going through the service center, monitors for any declines and works with sales staff to find out why. u00b7 Watches costs and looks for ways to reduce costs (field sampling, courier, shipments, rush orders, etc). u00b7 Sustains growth of the business to maximize market share, profitability, competitive advantage and capacity utilization through the following activities: u2022 Identifies and manages client accounts and business opportunities u2022 Acquires new accounts by following up on leads, negotiating contracts, and closing sales Qualifications Basic Minimum Qualifications (BMQ): Education : BS/BA in Chemistry/Sciences (Business Management, Marketing, or equivalent experience may substitute for degree) is preferred but not required Experience : + Minimum 3 years client relationship or customer service experience + 1-2 years bench level Chemistry experience preferred + Prefer supervisory experience Certificates and/or Licenses (BMQ) : Local certification or client driven certification may be required. Supervisory Responsibility : May supervise service center employees both local and virtual, including but not limited to Couriers, Field Samplers, and Sample Control Technicians. Ability and/or Skills (BMQ): u00b7 Business principles u00b7 Method application for frequently requested methods u00b7 Understanding of client markets u00b7 Experience with financial statements and measures u00b7 Environmental methodology and local market requirements. u00b7 Eurofins Environment Testing Americau2019s Client-First Service Guidelines for Client-facing Staff u00b7 Strong management skills u00b7 Effective written and verbal communication skills u00b7 Marketing skills u00b7 Conflict resolution skills u00b7 Public speaking skills u00b7 Proven client service skills (See Client-First Service Guidelines for Client-facing Staff) u00b7 Ability to handle multiple details and changing priorities u00b7 Delivering effective presentations to prospective clients u00b7 Ability to manage personnel issues and conflicts u00b7 Identify staff strengths and weaknesses to optimize resources u00b7 Able to work independently and in a team Additional Information Requirements: + Authorization to work in the United States indefinitely without restriction or sponsorship + Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Position is full-time, Monday u2013 Friday 8:00 am - 5:00 pm. Candidates currently living within a commutable distance of Charlotte, NC are encouraged to apply. Pay range: $48,000 - $55,000/yr. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. The benefits package offered will vary based on the employee's full-time or part-time regular status. To learn more about Eurofins, please explore our website . We support your development Do you feel you donu2019t match 100% of the requirements? Donu2019t hesitate to apply anyway Eurofins companies are committed to supporting your career development. We embrace diversity Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in u201cTesting for Life,u201d our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofinsu2019 commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the sameu2014serving as a true ESG Enabler. Find out more in our career page: Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years. Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Created: 2026-03-09