ITSM Analyst Senior

University of KentuckyEqual Employment Opportunity/M/F/disability/protected veteran status.Posting Details Posting Details Job TitleITSM Analyst SeniorRequisition NumberRE53516Working TitleDepartment Name3L200:ITS Enterprise ApplicationsWork LocationLexington, KYGrade Level48Salary Range$62,941-103,834/yearType of PositionStaffPosition Time Status Full-TimeRequired EducationBSClick here for more information about equivalencies:Related Experience5 yrsRequired License/Registration/CertificationNonePhysical RequirementsThe physical requirements of this position include: communicating effectively; building positive working relationships; abiding by University and UKHC guidelines; maintaining confidentiality; prioritizing and managing work effectively; providing exceptional customer service; performing work in a sedentary position; reporting to meetings at different locations both on campus on off campus; and interacting with individuals from various levels throughout the University and the Enterprise.ShiftMonday - Friday; 8:00am - 5:00p with some holidays and weekends per business needs.Job SummaryThis position is responsible for the management of the new enterprise level ITSM platform, ServiceNow. This includes developing modules for supporting management of Incidents, Problem, Projects and Portfolios, Demand, Resources, Knowledge Articles, Configuration Management Database and many other areas.Skills / Knowledge / AbilitiesPreferred candidate will have 3 or more yearsu2019 experience in ServiceNow administration.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceBacheloru2019s Deree or higher highly preferredDeadline to Apply03/20/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.Posting Specific QuestionsRequired fields are indicated with an asterisk ().1. Please indicate your years of full-time paid work experience providing change management support in an ITIL environment. - None- More than 0, up through 1 year- More than 1 year, up through 3 years- More than 3 years, up through 5 years- More than 5 years7. Describe your work experience as it relates to this position. (Open Ended Question)Applicant DocumentsRequired Documents1. Resume2. Cover LetterOptional Documents Equal employment opportunity, including veterans and individuals with disabilitiesApply Here:

Created: 2026-03-09