Strategic Customer Care Specialist

JOB REQUIREMENTS: Strategic Customer Care Specialist Welcome to a betterway, an authentic way.Welcome to Nature's Way. We believe that natureis the best way to holistic health, and it should be available toeveryone. When we help people live healthy lives, we build a happier,healthier world for everyone. How we go about our work drives TRUST inwho we are, what we do, and the products we produce. Our customerstrust: Our products to be the gold standard Our words to be true Ourclaims to be honest, Our actions to have integrity. And we've beenleading the way since 1969. Be a part of helping people live healthylives as our newStrategic Customer Care Specialist. SUMMARY TheStrategic Customer Care Specialist is responsible for providing supportto their assigned customers and corresponding Account Managers. TheStrategic Customer Care Specialist manages their customer and salesrelationships through a variety of communication channels. Proficientuse of systems is required to successfully manage accurate andconforming customer orders. Ownership of customer purchase orders, fromreceipt to successful delivery, is managed by the Strategic CustomerCare Specialist in order to meet Nature's Way objectives and provideoutstanding customer service. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. Manage customerorders to achieve fill rate, invoice accuracy, and on time deliverytargets. Proactively notify customers and/or brokers of shortages, orderchanges and other issues related to their purchase orders. Assistcustomers and/or brokers with inquiries related to product availability,specifications, prices and discounts. Customer portal management for POprocessing, investigation, reporting, and other customer care functions.Manage unique customer requirements and processes such as promo orders,new store openings, displays, seasonal item orders, etc. Investigatecustomer fines and collaborate with customers, brokers, and internalteams on disputes, resolutions, and prevention of fines. Report oncustomer... For full info follow application link. Equal OpportunityEmployer/Protected Veterans/Individuals with Disabilities The contractorwill not discharge or in any other manner discriminate against employeesor applicants because they have inquired about, discussed, or disclosedtheir own pay or the pay of another employee or applicant. However,employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functionscannot disclose the pay of other employees or applicants to individualswho do not otherwise have access to compensation information, unless thedisclosure is (a) in response to a formal complaint or charge, (b) infurtherance of an investigation, proceeding, hearing, or action,including an investigation conducted by the employer, or (c) consistentwith the contractor's legal duty to furnish information. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4B55A4350A4F4148

Created: 2026-04-04