Sr Mgr, Service Marketing for MONARCH

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Product Management Job Category: Professional All Job Posting Locations: Santa Clara, California, United States of America Job Description: Senior Manager, Service Marketing u2014 MONARCH Robotics Service Organization About MedTech Fueled by innovation at the intersection of biology and technology, weu2019re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at JOB SUMMARY / DESCRIPTION: The Senior Manager, Service Marketing for MONARCH Robotics is responsible for leading both upstream and downstream marketing activities that shape the global service portfolio for the MONARCH platform. This role drives service commercial strategy, builds business cases for new service offerings, partners with Strategic Marketing on service-related product features, and leads global launch excellence for new products, new services, and global expansion. The role also oversees service sales operations, including forecasting, data analytics, offer configuration, and product code creation to support scalable commercial execution. DUTIES / RESPONSIBILITIES: Upstream Marketing & Strategic Planning: u00b7 Lead upstream service marketing, defining customer requirements, market insights, and business case development for new service features. u00b7 Partner with Global Strategic Marketing on service-affecting design inputs, value propositions, and portfolio strategy. u00b7 Conduct VoC, segmentation, and competitive analysis to influence roadmap and commercial planning. Downstream Marketing & Commercial Execution: u00b7 Develop service offers including pricing, packaging, positioning, and messaging. u00b7 Lead launch excellence for new products, upgrades, and global expansion efforts. u00b7 Oversee service collateral, sales enablement tools, and commercial content for internal and external stakeholders. u00b7 Create and maintain service product codes, pricing entries, and configuration rules in enterprise systems. u00b7 Develop adoption strategies for aftermarket, upgrades, digital service tools, and service contracts. Service Sales Operations & Business Performance: u00b7 Build and oversee service sales operations including forecasting, revenue modeling, and installed base analytics. u00b7 Develop service dashboards, pricing governance, quoting structures, and performance insights. u00b7 Analyze service utilization, contract attachment, FRU consumption, and customer behavior to drive revenue and execution improvements. Cross-Functional Leadership & Alignment: u00b7 Act as the interface to Strategic Marketing, Engineering, Finance, Sales, Service Operations, Regulatory, and Legal. u00b7 Ensure service readiness in global and regional commercialization forums. u00b7 Drive alignment on messaging, portfolio positioning, pricing, commercialization timelines, and launch deliverables. QUALIFICATIONS: Required: u00b7 Bacheloru2019s degree in Business, Marketing, Engineering, or related field. u00b7 7+ years of experience in Marketing, Product Management, Service Marketing, or Commercial Strategy. u00b7 Experience with both upstream and downstream marketing. u00b7 Strong analytical and financial modeling capability, including forecasting and pricing. u00b7 Experience with ERP/CRM systems (SAP, Salesforce) and SKU/price file management. u00b7 Proven cross-functional leadership and communication skills. Desired: u00b7 Medical device or robotics industry experience. u00b7 Experience in service product management or aftermarket/FRU commercialization. u00b7 MBA or advanced degree in Marketing or Strategy. KEY PERFORMANCE INDICATORS (KPIs): u00b7 On-time service commercial readiness for NPI and global expansion launches. u00b7 Service contract and aftermarket revenue growth. u00b7 Accuracy of service pricing, product codes, and configuration. u00b7 Attachment rate improvements and offer adoption. u00b7 Quality and impact of service sales tools and launch deliverables. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicantsu2019 needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Brand Marketing, Brand Positioning Strategy, Communication, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Data Savvy, Execution Focus, Financial Analysis, Organizing, Presentation Development, Product Development Lifecycle, Product Improvements, Product Management, Product Portfolio Management, Product Strategies, Stakeholder Management, Strategic Thinking, Technical Credibility The anticipated base pay range for this position is : Salary Range $142,000 - $244,950 Bay Area Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Companyu2019s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation u2013120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington u201356 hours per calendar year Holiday pay, including Floating Holidays u201313 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave u2013 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave u2013 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave u2013 10 days Volunteer Leave u2013 4 days Military Spouse Time-Off u2013 80 hours Additional information can be found through the link below.

Created: 2026-03-09