Customs Project Manager

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL is committed tomaintainingan environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to beinga great placeto work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…TheProject Manager, Customs leadsand delivers large-scale,cross functionaldigitalization initiatives designed to strengthen customs clearance performance, enhance operational efficiency, and elevate the customer experience across U.S. import and export operations. This role oversees complex programs frominitialconcept through full implementation, ensuring all projects are delivered on time, within scope, and within budget.Working in close partnership with the Operations Digitalization Transformation Team and Business IT (BIT), the Senior Project Manager provides clear, consistent, and professional visibility to stakeholders at all levels. Success in this role requires a seasoned project leader with strong operationalexpertise, exceptional stakeholder management skills, and the ability toinfluenceregional, global, and multi-functional environments. The position collaborates extensively with Operations, BIT, Compliance, Quality, and external providers to design, execute, and scale customs digitalization programs that support both regional growth and global strategicobjectives.Duties and Responsibilities:Project & Program ManagementApply formal project management methodologies, including scope definition, RAID tracking, milestone planning, governance cadence, and reporting.Translate project requirements and stakeholder interests into actionableobjectivesand tasks, ensuring that all voices are heard and considered.Manage multiple concurrent initiatives, ensuring prioritization, risk mitigation, and adherence to agreed timelines and budgets.Track and report performance outcomes, tool adoption, operational improvements, andbenefitsrealization to ensure delivery of measurable business value.Cross-Functional Influence & CommunicationMaintain structured and transparent communication with BIT, USA and Regional OPS leaders, and global stakeholders across all project phases.Lead change management efforts to promote adoption of new tools and processes, including development of training materials, communication plans, and targeted country support.Work closely with global EGAP program teams to ensure alignment with global standards, effective knowledge sharing, and high-quality deliverables.Act as a trusted advisor to operational leaders, proactively addressing concerns and driving alignment.Change ManagementCreate communication plans, training materials, SOP updates, and operational readiness assessments.Drive adoption across multisite and customs operations.Minimum Qualifications:Education:Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, ora relatedfield.Experience:Minimum7+ years of experience in Network Operations, Customs Operations,BIT forOperations, or comparable environments.Proventrack recordof successfully managing complex projects from initiation to completionExposure to customs clearance systems, trade compliance tools, or regulated operational environments strongly preferred.PMO or equivalent through experience.Skills:Strong leadership and interpersonal skills with the ability to influence without direct authority.Excellent written and verbal communication skills, with the ability to translate technical concepts into operational language.Strong organizational skills with proven ability to manage multiple initiatives simultaneously.Analytical and critical-thinking mindset with a strong results orientation.High attention to detail and disciplined execution.Fluency in EnglishPreferred Qualifications:Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provideadditionaldepth and value to the role.Working knowledge of DHL clearance applications (e.g., GCCP, DCE, PCT) or similar systems.Experience with project management tools (e.g., JIRA, MS Project, Smartsheet).Experience supporting training programs, SOP development, or structured stakeholder engagement.Familiarity with Change managementmethodologyCustoms Broker’s License preferredEmployee Benefits & IncentivesDHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role,you'llfind our benefits and rewards are among the best in the industry. They include:Competitive PayBonus/Incentive ProgramsRetirement Savings - 401K with company matchmyShares- Voluntary plan to buy discounted company sharesMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time Off - Starting at 4 Weeks (PT/FT)Paid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunitiesDHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application andpossibly one or moreinterviews. If you believe that you might needreasonableaccommodation for any part of the application process, please send an e-mail , and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here:Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

Created: 2026-03-10