Network and Telecom Manager

Network and Telecom ManagerLocation: Chicago, IL 60611 (hybrid) Employment Type: Full-Time/ Permanent Experience Level: manager What You’ll Be Doing Lead the design, implementation, and maintenance of enterprise network infrastructure across multiple data centers. Manage Azure networking environments, including virtual networks, ExpressRoute, VPN gateways, and network security groups. Implement and maintain global load balancing services to ensure high availability and optimal performance. Ensure network infrastructure meets security, compliance, and business continuity requirements. Develop and maintain business continuity plans for network and telecom systems. Optimize and manage Genesys Cloud CX platform for contact center operations. Oversee Microsoft Teams and Zoom video conferencing and telephony infrastructure. Lead global telecom support operations, ensuring 24/7 availability and service quality. Manage voice and video communications systems, including SIP trunking, call routing, and quality monitoring. Drive cost optimization for telecom services while maintaining service quality. Design and implement Cisco-based network solutions including routers, switches, firewalls, and wireless infrastructure. Monitor network performance, capacity, and security across all locations. Troubleshoot complex network issues and lead incident response efforts. Implement network automation and optimization strategies. Maintain comprehensive network documentation and topology diagrams. Collaborate with Infrastructure Security teams to enforce network security policies and controls. Partner with Application Development teams to ensure network infrastructure supports business applications. Manage relationships with carriers, ISPs, and technology vendors globally. Negotiate contracts and SLAs to optimize cost and performance. Evaluate emerging technologies and vendors to support business needs. Coordinate vendor and staff access within data centers. Build, mentor, and develop a high-performing network and telecom support team. Establish team goals, performance metrics, and professional development plans. Assist with budget management and cost optimization. Manage on-call rotation and paging service. Perform other duties as assigned. What You Bring (Must-Haves) Bachelor’s degree in Computer Science, Information Technology, or related field. 10+ years of experience in IT network and telecommunication environments, including planning, implementation, and maintenance. 7+ years of experience leading and managing technical teams. Strong proficiency with Cisco, Azure networking, Genesys Cloud CX, Zoom, and Microsoft Teams. Expertise in routing protocols (BGP, OSPF, EIGRP) and SD-WAN technologies. Experience with network monitoring tools (SolarWinds, PRTG, Nagios) and automation (Python, Ansible, PowerShell). Understanding of network security principles including firewalls, IDS/IPS, and zero-trust architecture. Experience with ITSM tools (ServiceNow, Jira Service Management). Proven ability to manage large-scale network and telecom projects with minimal downtime. Excellent communication skills for technical and executive audiences. Strong vendor negotiation and contract management experience. Budget management and cost optimization expertise. Change management experience in enterprise environments. Bonus Points (Preferred Skills) Industry certifications: Cisco CCNP/CCIE, Microsoft Azure Administrator, Genesys Cloud CX Professional, ITIL v4, PMP. Experience with public cloud infrastructure connectivity. Familiarity with M365, MS Visio, and MS Project.

Created: 2026-03-10