Assistant General Manager (AGM) (Dental Lab)

Assistant General Manager (AGM) (Dental Lab) Augusta, GA ( Job Type Full-time Description Job Summary: The Assistant General Manager (AGM) works hand in hand with the GM to support profitable growth and the day-to-day operation of the BonaDent laboratory in Augusta, Georgia. This role is a hands-on leader who partners with the General Manager to drive on-time delivery, quality outcomes, customer satisfaction, and team development. The AGM helps coordinate workflows across departments, reinforces standard operating procedures, and serves as a key technical and relationship resource for dentists and internal teams, ensuring cases are completed to BonaDent standards. Essential Job Functions: 1) Laboratory Operations and Production Management + Assist in managing daily lab operations, including review of incoming work, work distribution, scheduling, workflow, productivity, and quality control. + Organize, prioritize, and plan daily workloads to ensure on-time delivery while maintaining quality. + Track cases through production, identify bottlenecks, and coordinate the quick resolution of issues. + Maintain and improve standard operating procedures (SOPs) and visual standards for technical departments. 2) Quality Control and Continuous Improvement + Ensure QC checkpoints are performed consistently, and that fabrication meets BonaDent standards. + Personally perform and/or coordinate final quality checks for assigned accounts and high-risk cases. + Identify trends in internal and external remakes; lead root cause analysis and implement corrective actions. + Support training and development plans to close skill gaps and improve quality and consistency. + Apply continuous improvement practices (for example, Lean principles) to improve safety, efficiency, and profitability. 3) Customer and Account Management (Technical Contact Leadership) + Serve as a primary relationship owner for a defined group of accounts, as assigned. + Communicate with dentists and office teams to confirm preferences, clarify prescriptions, and proactively address concerns. + Field technical questions from customers and internal technicians; translate customer needs into clear production direction. + Document customer communications, preferences, and commitments using CRM tools per company standards. + Collect customer feedback and provide actionable recommendations to leadership on product, service, and process improvements. + Support sales growth and retention through proactive outreach, follow-up on remakes, product upgrades, and satisfaction check-ins. + Represent the Augusta laboratory professionally in customer meetings, office visits, and presentations, as assigned. 4) Leadership and People Development + Lead by example with a positive, accountable, service-focused mindset. + Help set daily and weekly priorities; reinforce expectations, goals, and accountability. + Promote teamwork, communication, and collaboration across technical departments and customer-facing partners. + Serve as acting site leader in the General Manageru2019s absence, as assigned. 5) Safety, Compliance, and Facility Readiness + Reinforce proper safety protocols, equipment use, and maintenance practices across the laboratory. + Promote a clean, organized, and professional workplace that supports quality and productivity. + Assist with inventory control of key materials and supplies to ensure uninterrupted production. Other Duties + Perform other duties and projects as assigned to support laboratory operations and business needs. Performance Measures: + On-time delivery and workflow reliability + Internal and external remake ratios and root cause resolution + Customer satisfaction, retention, and account growth + Employee productivity, training progress, and engagement + Safety compliance and readiness of equipment and work areas + Contribution to gross profit and cost control goals Requirements Required Skills and Qualifications:u00b7 + Associate degree in business management or a closely related field, or equivalent experience. + 3+ years of dental laboratory experience. + 2+ years of leadership experience (team lead, supervisor, department lead, or similar). + Demonstrated ability to coordinate workflow, prioritize competing demands, and solve problems quickly. + Strong customer relationship skills, including expectation setting, proactive communication, and issue resolution. + Strong analytical, written, and verbal communication skills. + Proficiency with MS Office (Outlook, Excel, Word, PowerPoint); experience with CRM tools preferred. + Highly organized, detail-oriented, and comfortable working in a fast-paced environment. + Ability to conduct oneself in a professional manner at all times. Physical and Work Environment (Position Requirements) + Work is primarily performed in a dental laboratory environment with exposure to typical lab materials and equipment. + Must be able to move throughout the facility, work at a desk and on the production floor, and occasionally lift or move materials consistent with a lab environment. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $80,000 - $90,000 plus potential bonus

Created: 2026-03-10