Support Associate - Weather Response Shelter

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.Position SummaryThis position will be responsible for providing excellent customer service to Social Impact clients/residents at the shelter, and other programming partners by providing a variety of administrative duties to support the Weather Response Shelter. This position will work collaboratively with the Manager of the Weather Response Shelter, case managers, volunteers and other shelter staff to help ensure that the program operates efficiently. This grant-funded position requires flexibility, as it extends beyond the standard 8:00 am - 5:00 pm, Monday - Friday, 40-hour work week.Key duties include, but are not limited to:Maintaining accurate and confidential client records and dataResponding promptly to client and staff requests via telephone and/or emailManaging inventory of shelter supplies and donationsAssisting with meal preparation and distribution following food safety protocolsConducting intake interviews, orient new residents to the facility and assign living spaceEducation and ExperienceHigh School Diploma or equivalent requiredOne (1) year of customer service experience requiredStrong customer service and interpersonal communication skills and the ability to communicate effectively requiredOther RequirementsDeep personal commitment to the Mission, Vision, and Values of Aspire Indiana HealthStrong ability to maintain strict confidentiality and handle highly confidential information with professionalismMust be willing to work hours outside the normal 8:00 am - 5:00 pm, Monday - Friday, 40 hour work weekMust be able to respond appropriately and effectively in crisis situations by using good judgement and following Aspire protocolsMust be detail oriented, have excellent organizational skills and be flexibleAbility to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlinesMust possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organizationMust have reliable transportation to attend trainings and/or meetingsBenefitsAspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees: Group Medical (PPO and HSA Plans)Affordable visits, labs, and prescriptions through Aspire Indiana Health clinicsHealth Savings AccountGroup Dental and Vision PlansPrescription coverage, including low copays on all covered medications through select pharmacy locationsEmployee Wellness ProgramGroup Life, AD&D InsuranceLong Term DisabilityShort Term DisabilityPaid-Time Off (PTO)Paid HolidaysPaid BereavementRetirement Plan with generous employer match - Up to 6% matchEmployee Referral Bonus ProgramYour Money Line Financial Wellness Program*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.Aspire Indiana Health is an Equal Opportunity Employer

Created: 2026-04-04