Front Desk Manager

Additional Information To apply, Please apply via email at: Job Number 26030174 Job Category Rooms & Guest Services Operations Location Avenue of the Arts Costa Mesa a Tribute Portfolio Hotel, 3350 Avenue Of The Arts, Costa Mesa, California, United States, 92626 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Expiration Date: 04/24/2026 Additional Information: This hotel is owned and operated by an independent franchisee, Wincome Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Desk Manager at Avenue of the Arts Hotel has the ability to lead and motivate the Front Office Department. The department consists of the front desk, night audit, PBX, concierge & bell. In addition to overseeing these sub-departments, the position must be knowledgeable of daily operations and hotel statistics and most importantly ensure quality and guest satisfaction. Good thorough knowledge of Opera (PMS) and similar software programs preferred. The Front Desk Manager is responsible for guest interaction and satisfaction while also being able to assist other departments as needed. Front Office Manager Responsibilities u2022 Lead, Motivate, and manage the Front Office department, including Front Desk, Night Audit, PBX, Concierge, and Bell Services. u2022 Oversee daily front office operations to ensure efficiency, quality service, and guest satisfaction. u2022 Supervise front office staff and ensure smooth check-in and check-out processes. u2022 Serve as the primary point of contact for guest interaction, satisfaction, and issue resolution. u2022 Perform all duties of Front Desk Agent, Night Auditor, Concierge, Bell, and PBX Operator when necessary. u2022 Participate in the Weekend Manager on Duty program. Maintaining Property Standards u2022 Maintain the highest levels of guest satisfaction in accordance with AAA 4- Diamond Standards. u2022 Ensure hotel amenities are available, functional, and delivered to guests as expected. u2022 Inspect hotel lobby, restrooms, meeting rooms, and public areas regularly; report and follow up on deficiencies u2022 Ensure all parking lot and front drive operations meet company standards u2022 Work with Rooms Division leadership, housekeeping, and engineering to ensure rooms and facilities meet quality standards u2022 Ensure the hotel is properly utilizing all property systems and software (e.g., Marsha, GXP, Kipsu, etc) u2022 Participate in safety meetings and ensure compliance with all safety and security policies. Managing Profitability u2022 Review and analyze daily occupancy statistics, room inventory, and rate plans. u2022 Monitor and manage front office payroll daily to control labor costs. u2022 Ensure staffing levels align with operational needs, events, and occupancy to maximize efficiency u2022 Assist guests with credit card disputes and chargebacks. u2022 Complete detailed month-to-month inventory for Guest Services. u2022 Ensure employee incentives are submitted accurately and on time. u2022 Respond to and resolve guest issues and emergencies while adhering to the hotel's budgetary constraints. Managing and Conducting Departmental Activities u2022 Hire, coach, counsel, discipline, and terminate guest services team members in compliance with company policy. u2022 Create, review, and manage weekly front office schedules in collaboration with Rooms Division leadership. u2022 Cross-train staff in all areas of the front office to ensure operational flexibility. u2022 Conduct interviews and ensure compliance with all policies and procedures. u2022 Monitor PBX operations and guest request logs (GXP) to ensure timely resolution of guest requests and issues. u2022 Ensure team members take required breaks to avoid labor and compliance penalties. u2022 Provide training on guest service standards, safety, and security procedures. Major Areas of responsibility Include but are Not limited to u2022 Monitoring trace requests and VIP arrivals to ensure expectation are met or exceeded. u2022 Following up with guests staying four or more nights to enhance the guest experience. u2022 Responding to guest inquiries, complaints, and feedback according to company policies. u2022 Monitoring and responding to TripAdvisor, Guest voice, and other social media reviews as needed. u2022 Coordinating with Sales and Rooms Division teams on VIPs, Groups, and Familiarization (FAM)stays. u2022 Ensuring all guest service-related actives align with brand and service standards. Qualifications and Requirements u2022 Proven leadership ability with experience managing front office or guest services teams. u2022 Strong working knowledge of hotel operations and performance metrics. u2022 Proficiency in Opera PMS and similar hotel management systems preferred. u2022 Ability to evaluate guest service processes and implement strategies for continuous improvement. u2022 Strong problem- solving skills and the ability to handle high pressure or emergency situations effectively u2022 Experience with AAA 4- Diamond Standards Education and physical requirements u2022 Ability to work days, evenings, overnight shifts, weekends, and holiday based on business needs. u2022 Must be able to stand, walk, and move throughout the property for extended periods. u2022 Ability to perform The salary for this position is $80,000.00 annually. Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationalu2019s franchisees. Please apply via email at: _This company is an equal opportunity employer._ frnch1

Created: 2026-04-04