Delivery Trainer

DescriptionAmazon is seeking self-motivated Delivery/Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Delivery Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices. As a Delivery Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associatesu2019 questions and finding the answers if you are not sure of the correct response. As a Delivery Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driveru2019s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements. Key job responsibilities u2022 Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs u2022 Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities. u2022 Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation. u2022 Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training. u2022 Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties. u2022 Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined. u2022 Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices. u2022 Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities. u2022 Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation. u2022 Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation. u2022 Work outside and drive different motor vehicles over the road. u2022 Drive in accordance with DOT requirements. u2022 Stay connected to the operation by participating in on-road processes on a regular basis u2022 Be a resource to the delivery station for driver training-related questions u2022 Work different shifts and travel to support other sites, up to 50% travel. u2022 Work as a peer trainer on an as needed basis to support the business. u2022 Motivate, coach, and provide feedback to Delivery Associates during Training u2022 Travel to multiple sites within 50 miles of the home station and have reliable transportation u2022 Operate and navigate a 26,000 pounds or less vehicle u2022 Effectively operate a GPS u2022 Associate may be required to gain DOT Regulation Qualification as a condition of the role u2022 Work 40 hours/week, and overtime as requiredBasic Qualifications- High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required - Valid and active driver's license - 1+ years of Microsoft Office products and applications experience - Are 21 years of age or older - Must be able to obtain and maintain a Driver Qualification File - Must have experience delivering training to both individuals and groups - Must have experience delivering training to both individuals and groupsPreferred Qualifications- Associateu2019s or Bacheloru2019s Degree, and/or prior Amazon experience - Demonstrates problem solving and analytical skills - Ability to communicate effectively (written and verbal) across various levels of an organization - History of meeting/exceeding departmental goals - Experience leading teams - Capable of providing direction to team members using independent judgment - Organization and time management skills - Experience delivering training both to individuals and groups - 2+ years of professional driving experience - Bacheloru2019s Degree or 2+ years Amazon experience - Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction - Strong organizational, interpersonal, and communication skills - Proven ability to deal with ambiguity and competing priorities Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at . USA, NY, Cohoes - 23.00 - 25.00 USD hourly

Created: 2026-04-04