SOC Operator

AVERT Operator We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. ESSENTIAL FUNCTIONS: u2022 Alarm monitoring u2022 CCTV monitoring u2022 Camera surveillance u2022 Archival video review u2022 Answering phones u2022 Radio Dispatch; use multi-channel communications or cell phones u2022 Radio and call logging u2022 Incident Report information collection u2022 Incident Summary information collection and summary generation u2022 Collect and input data for alarms, dispatch operations ect. u2022 Incident Report information collection u2022 Security Equipment functionality trouble ticket information gathered and submitted to correct support group u2022 Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station u2022 Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems u2022 Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) u2022 Other duties as required or requested by Security Leadership QUALIFICATIONS: u2022 Must possess a high school diploma or equivalent u2022 Must have a valid guard card Work experience must include of the following: u2022 Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs. u2022 Ability to prioritize workload based on severity or effect on customer u2022 Demonstrated high level of competency with security surveillance software and programs u2022 Demonstrated ability to operate radio, telephone equipment and/or console monitors u2022 Ability to adapt in a dynamic work environment while possibly working under pressure PREFERRED QUALIFICATIONS u2022 One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher (preferred) u2022 One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects (preferred) u2022 One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders u2022 One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems (preferred)abased that REQUIREMENTS: u2022Alarm monitoring u2022CCTV monitoring u2022Camera surveillance u2022Archival video review u2022Answering phones; operate IP based telephone system u2022Radio Dispatch; use multi-channel communications u2022Radio and call logging u2022Incident Report information collection u2022Security Equipment functionality trouble ticket information gathered and submitted to correct support group u2022Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station u2022Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems u2022Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.. WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: u2022Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. u2022May undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to ay mandatory licensing requirements and site-specific requirements. u2022Directing and discipline staff in a positive manner. u2022May be required to work overtime without advance notice. u2022Required ability to handle multiple tasks concurrently. u2022Keyboarding, basic computer usage and operating controls. u2022Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. u2022Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. u2022Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. u2022Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds, and additional lifting and/ or moving ability to adjust focus. u2022May be required to use vehicle for the performance of duties. u2022On occasion may be required to perform stressful and physical activity. u2022Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/ or awareness of personal safety and safety of others. u2022May be exposed to or required to handle sensitive and confidential information. Are you interested in being part of our Team? u2022 Apply quickly and efficiently online u2022 Interview from the convenience of your own home u2022 Weekly pay u2022 Competitive benefits u2022 Flexible schedules With over 80 years of protecting the things that matter, weu2019ve seen more than most. Thatu2019s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. u201cSecuritas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.u201d #AF-PSIL Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, weu2019re looking for you to join the Securitas team. Benefits include: + Retirement plan + Employer-provided medical and dental coverage + Company-paid life insurance + Voluntary life and disability insurance + Employee assistance plan + Securitas Saves discount program + Paid holidays + Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Created: 2026-03-11