UX Designer u2013 Sedgwick AI

By joining Sedgwick, you'll be part of something truly meaningful. Itu2019s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, thereu2019s no limit to what you can achieve. Newsweek Recognizes Sedgwick as Americau2019s Greatest Workplaces National Top Companies Certified as a Great Place to Worku00ae Fortune Best Workplaces in Financial Services & Insurance UX Designer u2013 Sedgwick AI Job Responsibilities u00b7 Lead the end-to-end user experience design for AI-powered applications supporting claims, risk, and client servicing workflows. u00b7 Design intuitive interfaces for LLM-driven tools, agentic AI assistants, and workflow automation platforms used by adjusters, examiners, supervisors, and clients. u00b7 Translate complex AI capabilities such as reasoning outputs, confidence scores, document summaries, and workflow recommendations into clear, actionable UI patterns. u00b7 Create user experiences that balance automation with human oversight, ensuring appropriate human-in-the-loop controls. u00b7 Design interaction models for conversational AI, structured AI outputs, and multi-step AI-assisted workflows. u00b7 Develop wireframes, prototypes, and high-fidelity mockups for AI-enabled dashboards and case management tools. u00b7 Conduct user research with claims professionals to understand workflows, pain points, and adoption barriers. u00b7 Map end-to-end claims journeys and identify high-impact opportunities for AI augmentation. u00b7 Design explainability and transparency components that help users understand AI reasoning and outputs. u00b7 Ensure interfaces clearly communicate system limitations, confidence levels, and required human actions. u00b7 Collaborate closely with AI engineers to align UX patterns with system capabilities and constraints. u00b7 Partner with product managers to define feature requirements and prioritize enhancements. u00b7 Develop and maintain a consistent design system tailored to Sedgwick AI platforms. u00b7 Create usability testing plans and gather feedback to iteratively refine AI-driven features. u00b7 Ensure accessibility, inclusivity, and compliance with enterprise design standards. u00b7 Optimize user workflows to reduce clicks, manual rework, and cognitive load. u00b7 Design dashboards that surface AI insights, alerts, and workflow statuses in a clear and actionable format. u00b7 Document UX guidelines for AI-assisted decision support systems. u00b7 Contribute to change management efforts by designing onboarding experiences for AI adoption. Qualifications u00b7 Bacheloru2019s or Masteru2019s degree in UX Design, Human-Computer Interaction, Interaction Design, or related field. u00b7 5+ years of experience designing enterprise software applications. u00b7 Experience designing workflows for complex operational environments. u00b7 Strong portfolio demonstrating UX work in AI-powered, data-driven, or workflow-intensive applications. u00b7 Experience designing conversational interfaces or AI-assisted user experiences preferred. u00b7 Proficiency in design tools such as Figma, Sketch, or Adobe XD. u00b7 Strong understanding of user research methods, usability testing, and journey mapping. u00b7 Experience designing for regulated industries such as insurance, healthcare, or financial services preferred. u00b7 Ability to simplify complex system behavior into intuitive user interactions. u00b7 Strong collaboration skills with engineering, product, and operations teams. u00b7 Knowledge of accessibility standards and inclusive design principles. u00b7 Ability to design interfaces that clearly communicate AI reasoning, automation boundaries, and escalation paths. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the worldu2019s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The companyu2019s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see

Created: 2026-03-11