Manager, Business Process Improvement

Job Title: Manager, Business Process ImprovementDivision: Finance - Shared ServicesLocation: Tampa, FLReports To: AVP, Delivery ExcellenceWho We Are:For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.What You Will Learn:We are the finance team at the L’Oreal Shared Services (BEST) located in Tampa, FL. We lead the completion of all the critical finance transactions. We ensure the compliance of our methods and processes, and develop the reports that are used to share our results globally. We are always aiming to reach even greater heights in terms of accuracy and timing and are looking for exceptional finance professionals like you. Opportunity: Come join our dynamic team!We are currently actively looking for a: Business Improvement Manager.Job SummaryThis position, reporting to the AVP - Delivery Excellence, is pivotal for fostering continuous improvement and operational excellence within the Finance Shared Services organization. Key responsibilities include:Driving Process Innovation: Analyze differences, propose, initiate, and lead end-to-end process improvement projects, including defining, supervising, and executing roll-out plans.Training & Capability Building: Organize and lead targeted training sessions for Finance and/or Treasury teams on new processes and improvements.Strategic IT Partnership: Manage and foster relationships and communication with the IT department for aligned initiatives.Cross-Functional Project Leadership: Liaise effectively with Group and Division project teams across the organization, overseeing the implementation of group-wide projects and managing the impacts of local projects within the L’Oreal BEST finance team.Documentation & Governance: Maintain and update all Standard Operating Procedures (SOPs), L’Oreal BEST Finance documentation, and Service Level Agreements (SLAs).Key ResponsibilitiesBusiness Process improvementThis role is dedicated to enhancing operational efficiency and driving strategic projects within BEST Finance, encompassing:Process Optimization & Project Leadership: Actively lead and drive continuous improvement initiatives, defining project plans with managers, developing action plans for leadership review, and ensuring seamless project implementation follow-up.Resource & Financial Management: Oversee project budget allocation and collaborate with leadership to estimate and manage workload impacts on finance teams.Stakeholder & Communication Management: Prepare and lead project status meetings and committees, manage internal project communications, and cultivate strategic relationships with the IT department (planning, resources, budget, communication).Project Resource: Lead User Acceptance Testing (UAT) phases and ensure strict adherence to appropriate accounting/financial standards throughout all project implementations.Documentation & Governance: Develop and update Standard Operating Procedures (SOPs) for led projects.External Collaboration: Liaise with external consultants as needed for project implementation support within BEST Finance.KPIs managementCollaborate with managers to monitor Group KPIs and propose strategic action plans.Generate and analyze BEST-specific KPIs, partnering with managers to define and refine performance terpret key metrics, provide performance explanations, and actively drive outcomes for assigned projects.Conduct ad-hoc analyses to deliver critical insights on specific project challenges and opportunities.QualificationsBA / BS degree required, preferably in Finance or Accounting6+ Years of experience supporting Business Improvement Initiatives and Project ManagementWorking knowledge of Finance and Accounting Policies and Procedures preferred with the ability to quickly assimilate specific finance policy knowledgeKnowledge of sound internal control principles anddemonstrated ability to provide solutions to control issuesProficiency inFinance & Accounting (required)Project Management experiencePMP certification nice to haveManagerial experienceAbility to work both individually, and within a team environment, build strong relationships andmaintain rapport with cross-functional business units, Internal Control teams and with external consultantsExperience in shared service center desirableExperience in a multinational company desirableExperience with process improvement methodologies (incl. process design, lean, 6 sigma)Good knowledge of accounting rules, standards and regulationsRespects deadlines and manages prioritiesEffective communication - comfortable in presenting and explaining results to several counterparts (CFOs, Chief accountant)Ability to manipulate a large amount of dataSix Sigma / Lean certification would be beneficialMust possess strong analytical and problem-solving skills; business acumen; leadership skills; oral and written communication skills; and excellent interpersonal skillsAbility to thrive in a dynamic, collaborative and fast-paced work environmentConsumer products company background preferredTravel to New Jersey and Montreal, Canada is required (Approx. 5%)Essential SkillsSystemsStrong Knowledge of ERP (SAP)Project Management tools & methodologyProcess Improvement methodologiesSolutions & Technology knowledge (Automation, PowerBI)Change ManagementMicrosoft Office 365 (Mastering)ManagementTeamwork and knowledge sharingAbility to perform appropriate controlsAbility to communicate (coach teams, mentor and guide)Shared services experience is appreciatedAbility to work in groups and delegate tasksAbility to multi-taskAbility to enforce compliance on processes and accounting rulesChange management experience / Growth mindsetWhat’s In It For You:Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)Employee Resource Groups (Think Tanks and Innovation Squads)Access to Mental Health & Wellness ProgramsDon’t meet every single requirement?At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting . If you need assistance to accommodate a disability, you may request an accommodation at any time.Our Safe Together Plan:Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.

Created: 2026-03-12