Resource Planning Analyst I

Horizon AirGuided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.The Resource Planning Analyst I performs staffing and schedule planning and analysis for the Customer Service Division at Horizon Air. As an individual contributor, this role focuses on developing safe, cost-effective, activity-based staffing plans and shift bids for the Customer Service division, ensuring compliance with company standards and work rules, and providing operational support for staff planning and hiring requirements.Provide staffing and scheduling solutions utilizing flight schedules and staff forecasting to design cost-effective, efficient, and activity-based staffing plans and shift bids.Focus on drafting flight schedules and forecasting hiring needs, ensuring optimal staffing levels for Agents (PSA/GSA/CSA).Provide input into processes and procedures to improve staffing plans and agent bids, ensuring compliance with company standards and policies in a dynamic environment.Communicate frequently with station leadership to analyze staffing requirements and offer recommendations that enhance labor utilization on Op Drafts and subsequent looks for feedback.Analyze data to prepare and review staffing projections and efficiency options to support the annual budget process for Agents (PSA/GSA/CSA).Exercise judgment to make decisions in staffing optimization by providing recommendations to Station Managers and learning station-specific staffing requirements.Influence cross-functionally and build relationships with station leadership to align staffing strategies with operational needs.Under the direction of the Manager, Resource Planning, develop solutions for ad-hoc analyses and special projects as assigned, ensuring timely and accurate deliverables.RequiredBachelor’s degree, or two years of equivalent experience in resource planning, data/business analytics, or an airline operations role supporting staffing or scheduling.Proficiency in Microsoft Excel (including formulas and pivot tables), Word, and Outlook.Superior problem-solving and analytical skills with ability to develop efficient staffing solutions.Strong interpersonal and communication skills (verbal, written, presentation) to build collaborative relationships.Detail-oriented and highly organized with ability to manage multiple priorities in a fast-paced environment.Self-starter with initiative to identify and resolve complex problems.Ability and willingness to travel up to 15% of the time.High school diploma or equivalent.Minimum age of 18.Authorized to work within the US.PreferredStrong knowledge of customer service policies and procedures.Currently qualified as a QX CSA, PSA or GSA.Experience building efficient work schedules or staffing plans using forecasting and operational data.Familiarity with workforce planning tools.Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.$49,550-$76,300 / yearThis position has the flexibility to be based in SEA, PDX, BOI, or GEG. The salary range will vary depending on where the new hire is based.Salary range for SEA:$54,500 - $76,300Salary range for PDX/BOI/GEG:$49,550 - $69,350Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.Note: We don’t typically hire at the top of the range.Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon AirComprehensive well-being programs including medical, dental and vision benefitsGenerous 401k match programQuarterly and annual bonus plansGenerous holiday and paid time offFor more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.Equal Employment Opportunity Policy StatementIt is the policy of AlaskaAirlines,Hawaiian Airlinesand Horizon Air tocomply withall applicable federal,stateand local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, geneticinformationand other legally protected categories.We haveestablishedan EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we haveestablishedan audit and reporting system to allow for effective measurement of its equal employment opportunity activities.To implement this policy, we will:(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, geneticinformationand any other legally protected categories;(2) Ensure that employment decisions are based only on valid job requirements; and(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff,Alaska Airlines,Hawaiian Airlinesand Horizon Airsponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.Government Contractor & Department of Transportation (DOT) RegulationsAlaska Airlines,Hawaiian Airlines& Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure tosubmitto testing or positive indications of drug use willrenderthe applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/HorizonAirand any employment offer will be withdrawn.3/16/2026Non-ExemptFull-TimeRegularManagementSeattle, WA - Corporate Office#LI-B

Created: 2026-03-12