Healthcare Customer Service Representative

Professional Summary The Medicare Advantage Customer Service Representative delivers high-quality support to members by addressing coverage, benefits, and claims-related inquiries with accuracy and empathy. This role requires strong communication skills, the ability to interpret complex policy information, and efficiency in a fast-paced call center environment. The ideal candidate is customer-focused, tech-savvy, and committed to resolving issues promptly while advocating for member satisfaction. Key Responsibilities + Provide excellent customer service to Medicare Advantage members through inbound and outbound phone interactions. + Assist members with coverage, benefits, and claims-related questions in a clear, courteous, and professional manner. + Accurately interpret benefits, policy provisions, and plan details across multiple Medicare Advantage products. + Research, investigate, and follow up on member inquiries to ensure timely and accurate resolution. + Advocate for members by explaining benefits thoroughly to ensure understanding and build trust. + Efficiently manage a high volume of calls while meeting established call center performance metrics and quality standards. + Research, triage, and resolve customer issues, concerns, and dissatisfaction according to assigned workflows. + Maintain professionalism, empathy, and composure when handling sensitive or complex healthcare-related inquiries. Qualifications + Previous call center experience with an understanding of performance metrics and expectations + Strong computer literacy and comfort navigating multiple systems simultaneously + High level of technical aptitude and ability to quickly learn new systems and tools + Excellent phone etiquette with a professional and courteous demeanor + Proven ability to resolve customer service issues efficiently and effectively + Demonstrated empathy and active listening skills, especially in healthcare-related situations + Prior healthcare or Medicare-related experience preferred Job Type & Location This is a Contract to Hire position based out of Salem, OR. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR. Application Deadline This position is anticipated to close on Mar 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-12