Contract Support Coordinator

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.JOB SUMMARYThe Contractor Support Coordinator is responsible for UXID on boarding and off boarding of all contractor service partners. This position supports the Field Ops/CMT Manager with project management support related to contractor installation and drop bury related projects, reporting related to drop bury aging, contractor off boarding and badge returns and other departmental paperwork, administrative and office management services for a large department.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experienceUXID/Net IQ On Boarding of all new contractor employeesCreate ticket for authorized personnel to have access to Self-Billing, VPN, firewall tickets, contractor dashboards and other system tools necessary for companies to track and manage performanceSubmit ticket requests in Net IQ to request PID/VID for new techniciansOnce PID/VID is assigned, CMT administrator assigns tech numbers for new hiresVerify new hires meet Spectrum eligibility requirements and have been approved by Crimshield BadgingAssist with on boarding of new companies and ensure they have all of the necessary items to complete installationsCreate Ticket for contractor ICOMS and CSG profile for WFX work issuanceUpdate UXID and badging following all guidelines to reflect any contractor changes from one contractor partner to a different contractor partnerUXID Off Boarding of contractor employeesNotify Field Ops/CMT Manager of any contractor employee who no longer is approved to receive Charter work in order to retrieve their Charter Authorized Contractor badge, expired, non-renew notice from Crimshield or Terminated employeeWork with Contractor project manager and CMT Admin to ensure the following: Confirm that all CPE is accounted for and tech buffers are cleared ID badges are collected and returned to CMT Administrator for processingProcess back charges for unreturned ID badgesConfirm that system keys are collectedConfirm that vehicle magnets are collected and approve to be reissued to new hire replacementCreate Ticket to remove off boarded contractor from all systemsOff board contractor employee in UXID system and notate if no longer authorized to receive Charter workProvide reporting to Field Ops/CMT Manager on All aging drop buries to drive completions within 5 daysDamage claims and customer escalations associated with Contractor workStatus of projects related to mass installs, installation and drop related contractor activityResponsible for test account set up and provisioning of contractor compliant metersReviews Charter contractor meter servers to verify contractor compliance with Firmware updates and server standardization Analyzes and coordinates daily department activities to achieve established goalsMaintains department calendar and ensure to meet deadlinesPrepares meeting agenda, schedules department meetings and distributes minutesAssists the department staff in scheduling conference calls and making travel arrangementsResponds to work requests from department staffs in timely and accurate mannerAssists the department staff in preparing and maintaining meeting materials, business presentations and other department files Provides general administrative and office management supportPerforms data collection, analysis and reporting to Manager for decision making purposesDrafts letters, correspondence, memos, charts, documents, tables, graphs, and plans as requestedAdheres to company policies and regulationsPerforms other duties as requested by supervisorREQUIRED QUALIFIC

Created: 2026-03-12