Virology Customer Representative - Manhattan, NY

Job Description The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. Territory Information: + This is a field-based sales position that is responsible for covering the Manhattan, New York territory. + The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. + Travel (%) varies based on candidateu2019s location within the geography. Primary Responsibilities include, but may not be limited to: + Communicate product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs. + Engage in informed discussions about products with HCP customers u2013 knowing when/how to seek and provide additional information. + Within select customer accounts, act as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities. + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy u2013 outlining strategy for interactions/ relationship, solutions and potential offerings for customer. + Share learnings and best practices from one customer to help other customers meet their needs. + Demonstrate a focus on better health outcomes (considers the HCP & patient experience). + Provide input into resource allocation decisions across customers. + Identify and select programs/services available in the library of our

Created: 2026-03-12