Technology Solution Center Consultant

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Technology Solution Center Consultant within PNC's TSC ADMINISTRATION organization, you will be based in Pittsburgh, PA, Strongsville, OH. This role will provide program level support under Branch Unification, to serve as a workstream lead to maintain standards and infrastructure expertise. Position will require organization, ability to work cross-functionally and think strategically, and technical skills to maintain healthy branch infrastructure and coordinate infrastructure uplifts with other workstream leads. Strong problem-solving skills and ability to think creatively. Strong written and verbal communication skills Strong documentation skills Leadership - Pulls team together and ensures issues are managed Displays leadership skills by acting team role model to peers Understands and promote team/organization vision Spatial Planning & Layout Optimization: Creating efficient, engaging floor plans that maximize product exposure and improve customer flow. A Retail Branch Configuration Designer requires a mix of spatial planning, technical design proficiency, and retail strategy to optimize store layouts and customer experience. Key skills include CAD/3D modeling (AutoCAD, SketchUp, Revit), visual merchandising expertise, project management, and strong communication to align store design with brand standards. Data Analysis: Using retail analytics to inform design decisions and improve store performance. Attention to Detail: Ensuring precise measurements and compliance with standards. Nice to have: Microsoft Visio Adrenaline AMP Vendor Coordination Microsoft Excel PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Leads in supporting complex problem resolution for technology products and applications. Specializes in tools and utilities to provide remote/onsite technical support services on end user software and hardware. + Responsible for complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. Proactively identifies technology gaps and process improvement opportunities. + Engages and works with vendors for technology implementations and resolving issues. + Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology. + Resolves complex incidents and fulfills requests in accordance with knowledge documentation. Collaboratesand builds strong relationships with other technology groups to execute projects or product deployments. + Serves as a lead for junior team members and leading knowledge sharing initiatives. Escalates technology issues and recommends solutions to senior market executives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical Support Competencies Application Delivery Process, Collaborating, Hardware Infrastructure, Managing Multiple Priorities, Problem Solving, Service Request Management Process, Software Installation and Support, Systems Software Infrastructure, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 u2013 $94,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/02/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say

Created: 2026-03-12