Community Service Specialist - Family Resource Center

DescriptionDEPARTMENT: COMMUNITY SERVICESPOSITION TITLE: COMMUNITY SERVICES SPECIALISTSTATUS: FULL TIME, NON-EXEMPTSUPERVISOR: COMMUNITY SERVICES PROGRAM MANAGERMISSION STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.SCOPE OF POSITION:The Community Services Specialist provides emergency assistance to eligible participants. This position will follow the policies and procedures for the Community Services Department under the direction of the Community Services Program Manager. The Community Services Specialist will be responsible for receiving food orders and stocking the food bank. The Community Services Specialist will assist participants in picking out their food in the food pantry and will assist participants in dealing with an emergency and becoming self-sufficient. The Community Services Community Specialist will work as a team to provide services and assist in daily operations of the Community Services Office, including the Food Bank, Emergency Services, and seasonal events.EDUCATION AND WORK EXPERIENCE:High school diploma or equivalent, preferably will have an AA degree or higher with work experienceExperience working with low-income and vulnerable peopleKNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Ability to safely perform physical aspects of the job, including lifting up to 50 pounds and standing or walking for 8 hours a dayMust be flexibleAttention to detailMust have the ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal informationMust be willing to cross-train and fill-in as needed in other TSA programsMust be proficient in typing, data entry, and organizationMust be self-motivated and work with minimal supervisionPreferably will have the knowledge of social services and local resourcesValid driver's licenseMust be able to pass a criminal background checkMicrosoft Word and Excel, Access, and Publisher requiredMust have a working knowledge or be able to learn Lotus Notes and aptitude and ability to learn related technical skillsWorking knowledge of integrated database applications and ability to use new software programs with basic trainingMust be proficient in typing, data entry, and organizationESSENTIAL DUTIES AND RESPONSIBILITES:Maintain the food bank; including ordering, accepting and getting food, stocking shelves, organizing the food bank area, and notifying the Community Services Program Manager of any situation that arisesBreakdown and restock product from palletsRestock shelves and walk-ins throughout the dayMaintain a clean and safe work environment in the food pantry and the warehouseClient Management:Interview applicants to determine eligibility for use of social services programs and agency resourcesResponsible for monitoring and recording food distributions to clientsFollow up with participants on their statusNetwork with TSA programs and the community to provide referrals and resources to participantsPerform tasks required in the Community Services Office, which may include but not be limited to:Food Bank OperationsCase ManagementEmergency Assistance Programs (rental, utility, clothing, etc.)Life Skills Classes including the Demonstration KitchenComputer Lab OperationsSeasonal and Special EventsAdministration:Will follow policies and procedures for the programs offered under the direction of the Community Services Program ManagerKeep within budget for program expensesAssist with seasonal/special eventsAtt

Created: 2026-03-12