Dispatcher I - Paratransit

Dispatcher I - Paratransit Print ( Apply ufeff Dispatcher I - Paratransit Salary $19.35 - $21.86 Hourly Location 100 Mack Avenue, MI Job Type Certified-Regular Civil Service Job Number 20263359061DDOTMDML Department Dept of Transportation Division DDOT Vehicle Operation Opening Date 03/10/2026 Bargaining Unit 9175-Transportation NonUnion + Description + Benefits + Questions Description The City of Detroit's Department of Transportation is currently accepting applications for a Dispatcher I Paratransit for their DDOT Vehicle Operation division. Under general supervision, the Dispatcher I is responsible for performing paratransit dispatching duties such as scheduling, routing, and dispatching of vehicles. Examples of Duties + Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles. + Enter data into computer by keyboard entry devices to complete dispatch calls. + Adjust, review, revise, and produce final schedules using scheduling software. + Ensure that the appropriate parties are notified in the event of accidents or incidents. + Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations. + Schedule driver and vehicle assignments. + Assist with producing daily and monthly reports, logs, and records, and assist with entry of trip data. + Process and file schedules, reports, and related documents. + Assume the role of a Dispatcher II, as needed. + May perform additional duties as assigned. Minimum Qualifications Qualifications (required): + High School Diploma or G. E. D. (General Educational Development) equivalent. + Minimum of one (1) year of experience in dispatch environment or a related field. Qualifications (preferred): + Experience working as a Customer Service Representative II. + Experience working in a paratransit environment. Supplemental Information Evaluation Plan + Interview: 70% + Evaluation of Training, Experience & Personal Qualifications: 30% + Total of Interview and Evaluation T.E.P: 100% Additional points may be awarded for: + Veteran Points: 0 u2013 15 points + Detroit Residency Credit: 15 points LRD: 07/02/2025 EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH + Medical - Eligible for hospital, surgical, and prescription drug benefits. + Dental + Vision INSURANCE + Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. + Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF + Sick Leave + Vacation + Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: u2022 Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service. u2022 In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; u2022 Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit. 01 What is your skill level using Microsoft Office (e.g., Word, Excel, Access, PowerPoint)? + Beginner - creating and editing documents in Word, performing calculations and analyzing data in Excel, and creating presentations in PowerPoint and Outlook for email and calendar management + Intermediate - in Excel, using functions like SUMIFS, VLOOKUP, and XLOOKUP, as well as creating and manipulating PivotTables. In Word, skills involve using features like mail merge, section breaks for advanced formatting, and creating tables of contents. PowerPoint users can integrate sound and animation, and utilize tools for creating interactive presentations. + Advanced - using VLOOKUP and Pivot Tables in Excel for data analysis, creating mail merge documents in Word for mailings, and utilizing macros for automating repetitive tasks in both Word and Excel. Additionally, features like advanced conditional formatting in Excel and using PowerPoint's design tools for creating presentations. 02 Please indicate your highest level of education completed + High School Diploma/GED + Associate's Degree + Bachelor's Degree + Master's Degree + PhD/J.D. + No Education experience 03 How many years of experience do you have as a Dispatcher? + None + 1-2 years + 3-4 years + 5- or more years 04 Describe your ability to use and interpret street maps, directories, timetables, and schedules preferably throughout the City of Detroit. Required Question Employer City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website Apply Please verify your email address Verify Email

Created: 2026-03-12