Manager of Incident Management, Autonomous Vehicle ...

Job Description Manager of Incident Management, Autonomous Vehicle Operations Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to our Technical Center in Sunnyvale (CA) or Milford (MI) three times per week, at minimum. This position can be located at either of these locations. The Role The Manager of Incident Management is the strategic and operational leader responsible for the full lifecycle of incident response for GMu2019s Level 3 autonomous driving software. This role leads a team of Senior Incident Managers, sets the bar for safety and quality, and ensures GMu2019s global AV operations run with precision, reliability, and compliance. Youu2019ll shape the strategy, elevate crossu2011functional alignment, and build a highu2011performing team that delivers fast, accurate, and consistent incident management across a missionu2011critical program. What Youu2019ll Do Set the Strategy + Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for Level 3 AV operations. + Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes. Lead & Develop the Team + Manage and mentor Senior Incident Managers (3-5); drive accountability, growth, and team cohesion. + Foster a culture rooted in safety, precision, continuous improvement, and psychological safety. Oversee High u2011Severity Events + Serve as the top escalation point for critical, fleetu2011impacting, or reputationally sensitive incidents. + Provide executiveu2011level clarity during fastu2011moving events while ensuring disciplined, realu2011time response operations. Crisis & Incident Command + Lead the response for major incidents affecting the AV fleet to minimize operational and safety impacts. + Review and triage all onu2011road incidents (collisions, safety events, software anomalies), determine severity, and ensure complete onu2011scene documentation. Technical & Cross u2011Functional Leadership + Partner closely with technical experts to diagnose issues across software, hardware, and systems. + Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging. Process Excellence + Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality. + Provide actionable insights for Legal, Risk, Regulatory, and Communications teams. Communication & Compliance + Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and lawu2011enforcement requests. + Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates. Training & Enablement + Lead onboarding and ongoing training for incident responders and crossu2011functional partners. + Develop and run incident exercises to strengthen readiness and reinforce safety culture. Your Skills & Abilities (Required Qualifications) + Deep knowledge of incident response frameworks in AV, mobility, or other complex, safetyu2011critical environments + 7+ years in incident management, including experience as an Incident Commander or lead responder + 3+ years of people leadership experience + Proven ability to stay calm, clear, and precise during highu2011pressure escalations + Experience briefing senior leadership in real time + Demonstrated experience training teams and reinforcing safety culture + Ability and willingness to participate in a 24/7 onu2011call rotation What Will Give You a Competitive Edge (Preferred Qualifications) + Degree in Emergency Management, Operations, Business, or related field + Experience with legal hold/evidentiary requests, lawu2011enforcement interactions, and regulatory communications + Background in highly regulated industries (Automotive, Aviation, Maritime, Rail, etc.) + Certifications such as NIMS/ICS, ITIL, or equivalent + Strong analytical skills; experience with tools like Looker Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area. + The salary range for this role is $134,700 to $245,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. + Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.). This job may be eligible for relocation benefits. #LI-LL2 This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day u2013 individually and collectively u2013 to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-beingu2013at work and at homeu2013so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (. 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Learn more about: Our Company ( Our Culture How we hireu200bu200bu200bu200bu200bu200bu200b ( Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations ( We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GMu2019s Talent Community () (. As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. 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Created: 2026-03-12