Webstore & Graphic Design Assistant

1. Webstores 1. If needed, assist with the selection of apparel items for the webstores 2. Provide updated pricing for existing apparel items2. Webstore garment orders 1. Place orders through the manufacturer's website for apparel items 2. Hard good orders are place with the Hard Good department (Melanie) 3. Track shipments to the decorators with updates to Cathie or the decorator 4. Work with the decorator to reorder any items received in error 5. Update the P&L (Profit & Loss) with the invoices from the orders. Found on the shared site 6. Submit the invoices to accounting for payment within 25 days via check3. Webstore Customer Service 1. Assist Cathie with webstore customer service management 2. Answer customers request and concerns quickly via email, phone, and website 3. Assist with any charge backs from customers4. Webstore hard good quotes 1. Using ASI software, create quotes for Cathie to use for the webstores 2. Share quotes in emails to Melanie & Cathie for review 3. Assist Cathie with proof for client review using Canva or current in-house software5. Webstore Fulfillment 1. You will be the lead team member to fulfill all apparel orders to include: 1. Folding 2. Matching garments to packing slips 3. Bagging and sorting for distribution 4. Packing for delivery or shipping using Pirate Ship 5. Arrange for items to be dropped off at UPS or USPS 6. Arrange for items to be delivered to the client 7. Track orders to ensure that they have arrived in a timely manner 8. File any freight claims for lost or damaged items 9. Work with Cathie to reorder any freight damaged apparel items6. Mailing list 1. Add all new customers to Outlook and share with the teamu00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0 2. Once added to Outlook add the information to Printers Plan, ebc printing software 3. Regularly update and pull mailing lists from Printers Plan for postcard mailings7. Givee webstores 1. Oversee all aspects of the Givee program 2. Update the team with any changes to Givee sites 3. Create webstores for clients 4. Oversee any reports, changes, updates, and client needs for the site 5. Assist customers with any damaged items 6. Track Givee sites on job jackets for monthly billing of the sales 7. Review and pay all invoices for the Givee site from PCNA8. Graphic Design 1. Assist Cathie and the promo team with graphic design and proofs and t-shirt designs 2. Assist Cathie with marketing materials artwork9. Administration 1. Assist all promotional products, webstores, and sales with any items of necessity.u00a0u00a0

Created: 2026-04-04