ServiceNow Architect SME

Req ID: RQ216362 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Software Engineering Skills: Communication,Problem Solving,ServiceNow Platform,Software Development Certifications: Certified System Administrator (CSA) ServiceNow - ServiceNow Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a ServiceNow Architect SME at GDIT. Shape whatu2019s next for mission-critical government projects while shaping whatu2019s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT _As a_ _ServiceNow Architect SME_ _, the work youu2019ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:_ + Designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM) + Oversee the deployment, administration, and maintenance of ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization + Act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes + Create estimations on effort required to produce ServiceNow functionality + Advise and oversee the software testing process to ensure that all NFRs are clearly tested + Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle + Identify potential risks and issues related to the solution and take appropriate steps to mitigate them + Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance + Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff + Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation + Serve as the primary technical face of the organization to key customers and stakeholders + Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organizationu2019s delivery roadmap to guarantee successful mission outcomes + Refine, elaborate, and document customer requirements + Define and document appropriate technologies to satisfy requirements + Collaborate with engineering teams to solve technical problems and prioritize issues + Mentor other architects and engineers + Maintain current ServiceNow and industry certifications, while obtaining additional certifications WHAT YOUu2019LL NEED TO SUCCEED _Bring your engineering expertise along with a drive for innovation to GDIT. The_ _ServiceNow Architect SME_ _must have:_ u25cf Required Education: Technical Training, Certification(s) or Degree u25cf Preferred Education: Bacheloru2019s degree in related field + Associateu2019s degree plus 2 additional years of experience may be considered in lieu of Bacheloru2019s + Masteru2019s degree will reduce the total experience requirement by 2 years + Doctoral degree will reduce the total experience requirement by 3 years u25cf Required Experience: 10+ years of progressively responsible experience in ServiceNow architecture roles, including significant experience providing technical leadership and guidance u25cf Required Technical Skills: + Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules + Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS + Prior hands-on work with ServiceNow or modern DevOps tooling + Ability to produce level of estimates and basic deployment plans for ServiceNow functionality + Demonstrated ability to independently develop technical engineering roadmaps, architecture diagrams, reference architectures, and supporting visuals to drive alignment and communicate long-term direction + Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment + Ability to identify, understand, document, and create functionality aligning with customer value streams + Strong proficiency with integration technologies like REST APIs, SOAP, and web services + Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms, including self-hosted IL-5 and IL-6 ServiceNow implementations on commercial clouds. u25cf Required Skills: + Demonstrable experience presenting complex design and solutions to government customers + Practical experience implementing DevSecOps practices, Agile methodologies, and associated toolchains + Hands-on experience leading the end-to-end evaluation of commercial off-the-shelf (COTS) software and components for technical fit, security, performance, scalability, and integration within complex environment + Ability to identify and learn new technologies quickly + Highly organized, detail-oriented, and able to track and manage multiple deliverables and timelines across product teams and task orders + Excellent communication skills for collaborating with both technical and non-technical stakeholders + Strong presentation skills with the ability to confidently articulate in-depth technical concepts and recommendations to both technical and non-technical stakeholders + Proven strong leadership, conflict-resolution, and problem-solving skills + Strong analytical and debugging skills + Ability to coach, guide, and mentor junior developers u25cf Required Certification(s): + ServiceNow Certified Systems Administrator u25cf Preferred Certification(s): + ServiceNow Certified Application Developer + ServiceNow Certified Implementation Specialist u25cf Clearance Level: Must possess an active Secret or higher clearance u25cf US Citizenship Required u25cf Location: Remote; candidates local to the DMV area are preferred GDIT IS YOUR PLACE _At GDIT, the mission is our purpose, and our people are at the center of everything we do._ u25cf Growth: AI-powered career tool that identifies career steps and learning opportunities u25cf Support: An internal mobility team focused on helping you achieve your career goals u25cf Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off u25cf Flexibility: Full-flex work week to own your priorities at work and at home u25cf Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and youu2019ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. #TechModernization The likely salary range for this position is $187,179 - $247,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employeeu2019s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2026-03-12