Clinical Director - Neuro ICU

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women’s services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Summary: Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards. Responsibilities: Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their familiesEnsuring consistent application of nursing services policies and standards throughout the organizationMonitoring patient outcomes and quality and effectiveness of nursing careOverseeing performance of teams; identifying and addressing staff training and development needsApprising medical staff, department heads, and administrators in matters related to nursing service and strategies Financial Management: Recognizes the impact of reimbursement on revenue Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursementCreates, monitors, and analyzes a budget, explaining varianceConducts ongoing evaluation of productivity, forecasting future revenue and expensesDocuments capital appropriations and project authorizations Human Resources Management: Evaluates and specifies the critical resources required to accomplish the team's objectivesInitiates requests for required resources based on staff competency with patient acuity Allocates team resources responsibly and equitably within the scope of labor lawsCalculates resource usage to set a baseline for comparisonDiscovers opportunities to improve resource utilizationImplements changes in role consistent with scope of practiceAnticipates and plans for admission/discharge/transfer needs to facilitate patient flowResolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc.Adjusts management and personal style to fit the needs of different people and different situationsExplores motivational factors and tailors motivational efforts to individual needs and situations for the departmentConducts evaluations on personnel performance at the work place and recommends improvement plansCoaches others on operating personnel management systems and their processes Relationship Management and Influencing Behaviors: Situation Management Identifies issues that require immediate attentionApplies principles of crisis management to handle situations as necessary Manages conflictPromotes team dynamicsMentors and coaches staff Promotes Professional ManagementPromotes and encourages stress managementEncourages participation in professional actionApplies principles of self-awarenessFosters a healthy work environmentDiversityUnderstands the components of cultural competence as they apply to the workforceMaintains an environment of fairness and processes to support itCapitalizes on differences to foster highly effective work groups Performance Improvement/Safe Practice/Quality Care/Regulations: Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues Provides direct service to internal or external customersFacilitates the resolution of customer problems, issues, or concernsMonitors and promotes workplace safety requirements resulting in positive patient outcomesApplies systems thinking knowledge as an approach to analysis and decision-makingDemonstrates accountability for nursing research and quality improvement activitiesProvides evidence-based nursing carePromotes and communicates patient information effectively across the continuum of care Leadership: Serves as a leader of patient careUtilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidenceManages own behaviors during interactions, such as feedback giving, to shape workplace eventsUtilizes positive reinforcement to motivate and attain desired behaviors; increases productivityEmploys leadership theories, such as contingency and transformational, and associated techniquesApplies techniques of “action learning” to problem solve and personally reflect on decisions Clinical Performance Improvement: Shares experiences with process performance improvements across multiple areasRecognizes recurring and difficult problems and explores new or innovative solutionsLeverages technology to facilitate the sharing of clinical performance or outcomes dataCompares and contrasts different approaches for performance improvement; highlights pros and consCreates a mechanism for ensuring quality and performance measures are understood and valued by nursing staffConsults on and coaches on developing business cases to justify improvement initiatives Clinical Policies and Standards: Monitors different types of clinical practice to ensure compliance with standardsEvaluates existing and evolving standards and procedures and their impact on the organizationInforms others on advanced clinical standards and policies across medical specialtiesCollaborates with other functions in establishing and documenting joint standardsParticipates in the development of clinical policies and practicesDevelops control and monitoring mechanisms for clinical policies adherence Healthcare Policy and Ethics Compliance: Shares experiences with addressing diverse problems in healthcare policy complianceDemonstrates best practices for dealing with complex compliance or non-compliance situationsGuides others in making correct decisions when faced with ethical dilemmasDesigns or revises organizational practices and procedures to ensure compliance with policiesSupports and coaches on mechanisms that encourage attention to compliance issues; all clinical activitiesParticipates in translating policy changes into operational programs and services Healthcare Regulatory Environment: Implements programs as needed to comply with diverse healthcare laws or regulationsMonitors regulatory compliance of all healthcare practices to ensure no violationsEvaluates key aspects of pending healthcare regulations and legislation that may impact the companyProvides recommendations and implements solutions to existing and potential legal problemsShares main considerations and issues related to laws and regulations in the implementation of healthcare practices Collaborates and communicates with all departments of the healthcare organization for the preparation of external audits. Requirements: Education Graduate of a Registered Nursing program, Bachelor of Science in Nursing required Master's degree in Nursing, Health Administration, Business Administration, Nursing, or related advanced degree in health related field preferred Experience Minimum of 3-5 years of clinical patient care experience in a relevant settingMinimum of 2 years of healthcare leadership Licenses, Registrations, or Certifications RN license in good standing in the state of employment or a compact state, if applicableRegistered Nurse (RN) requiredAmerican Heart Association Basic Life Support required Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Created: 2026-03-13