Executive Casino Host, Asian Marketing - Bilingual (...

WE ARE CAESARSAt Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.Our Mission: “Create the Extraordinary”Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”Our Values: “Blaze the Trail, Together We Win, All-In on Service”Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.JOB SUMMARYThe Asian Marketing Executive Casino Host’s primary role is to manage all aspects of strategic relationships with a designated group of 900-1,200 VIP players, overseeing account development, relationship building, and on‑property service. This role focuses on creating lasting, growth‑oriented relationships with each customer through a combination of in‑person engagement and proactive phone outreach.As a member of this team, you will serve as the first point of contact for the property’s most valued guests—demonstrating exceptional motivation to serve and a unique balance of warmth, professionalism, and hospitality. An intuitive and creative problem‑solver, you will strive to delight guests, demonstrate a commitment to proactive service recovery, and show strong social awareness in every interaction.The ideal candidate for this position is resilient, tenacious, and passionate about providing exceptional service in a guest‑facing role, while also being capable of cultivating meaningful relationships over the phone. To excel in this role, candidates should possess a strong sense of personal ambition and the ability to engage both customers and fellow team members in taking purposeful action.HOW YOU WILL CREATE THE EXTRAORDINARYResponsible for generating casino revenue through the development of VIP accounts while maximizing existing revenue streams by leveraging active databases and implementing creative marketing programs.Builds loyalty among valued VIP customers by developing strong relationships through effective marketing strategies and upscale sales techniques.Maintains relationships with VIP guests through personal contact—both by phone and in person—with the goal of maximizing gaming revenue as set by the management team.Utilizes available transportation resources, including a 30‑seat jet, corporate jet, and direct mail, to actively recruit VIP players.Spends a significant amount of time in guest‑facing settings, including participation in special events and social functions.Anticipates, responds to, and consistently meets or exceeds guest needs, including transportation and accommodation arrangements.Coordinates with the VIP Hospitality team as needed to ensure successful execution of pre‑trip itineraries while leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, to deliver seamless, high‑end service.Establishes, coordinates, and leads VIP events both on and off property.Handles challenging guests and situations calmly, professionally, and with sound judgment.Fully empowered with appropriate comping plies fully with all applicable rules, regulations, laws, and company policies, conducting oneself with the highest levels of integrity and honesty.Responds to and consistently meets the needs of internal partners and stakeholders.Supports and cultivates new ideas and methods to enhance business solutions.Identifies opportunities to increase efficiencies and improve products or services.Clearly communicates programs and services, seeks support from relevant parties, and keeps them informed of changes that may impact the business.Tracks existing products/services and monitors progress on new initiatives.Stays current with industry developments, market trends, and all on‑property and competitor events.Develops skills to effectively manage increasingly complex plies with and upholds all company expectations, including the Code of Commitment, policies, procedures, industry regulations, department goals, and overall business strategy.Consistently provides accurate, timely, and courteous information, seeking answers when uncertain.WHAT YOU WILL NEEDMust speak and write fluently in English and Asian languages; Chinese, Korean and Vietnamese preferred (if applicable)Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Luxury Hotel Services, or other Sales experience is a plus)College degree or equivalent experience preferred but not requiredAbility to think independently in making decisions to maximize customer service experience and program profitabilityAbility to effectively manage time and perform multiple tasks simultaneouslyMust be proficient with customer Point-of-Service systemsExcellent interpersonal communication, problem solving and analytical skills requiredMust have excellent customer service skillsMust have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiencesExcellent networking abilitiesAvid member of the local community, including commercial and industry awarenessMust present a well-groomed professional appearanceMust be able to listen and respond to visual and aural cuesMust have excellent oral and written communication skillsADDITIONAL REQUIREMENTSMust be able to maneuver to all areas of the casino.Must be able to lift up to 10 pounds and carry up to 5 pounds.Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.Must be able to work at a fast pace and in stressful situations.Must be able to read, write, speak and understand English.Must be able to respond to visual and aural cues.TOGETHER WE WINWe believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationshipsDISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (. emergencies, changes in personnel, workload, rush jobs or technical developments).EQUAL EMPLOYMENT OPPORTUNITYCaesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.GAMING LICENSE: NON-KEY

Created: 2026-03-13