Customer Retention Manager - Audi Grapevine

Audi Grapevineis seeking a driven and analyticalCustomer Retention Managerto join our growing team. This role is focused on strengthening customer relationships, improving loyalty, and implementing data-driven strategies that enhance the ownership experience for our Audi clients.The ideal candidate is passionate about delivering exceptional customer experiences, analyzing customer behavior, and proactively engaging with clients to ensure they receive maximum value from their relationship with our dealership.Our Customer Retention Manager will play a key role in identifying account loss risks, maintaining strong communication with customers, and building long-term relationships that reinforce the Audi brand and customer loyalty.In addition to competitive pay, we offer our associates the following benefits:Health, Dental, Vision, Life, and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment, with job training and advancement opportunities Minimum2 years of experience in Customer Success, Customer Support, or Customer Experience rolesStrongcommunication and relationship-building skillsExperience implementingcustomer retention and reduction strategiesHighemotional intelligence and empathyExceptionalcustomer service mindsetStronganalytical and goal-oriented thinkingBasic to advancedproject management skillsComfortable working withCRM platforms, automation tools, and data analysis systemsAbility to quickly learn new technologies and software platforms*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer.

Created: 2026-03-13