Terminal Intermodal Representative

Position:Terminal Intermodal Customer Service RepresentativePay Rate: $50k - $55kJob Description:The Terminal Intermodal Customer Service Representative communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity and professionalism.Core Duties & Responsibilities:Answer heavy incoming customer emails and phone callsNotify customers daily of available shipments and schedule for deliveryData entry of customer orders into our systemTrack and trace container shipments on rail websitesCheck incoming orders for correct rates and resolve rate discrepanciesMaintain updated information for each customer on SOP formCommunicate with operations team regarding daily scheduleNotify customers of any rail delays or late shipmentsAbility to constantly monitor incoming emails and respond in a timely mannerCompose emails in a clear and effective mannerCross-training on all customer accountsRegular and dependable attendanceOther duties as assignedRequirements:Demonstrated ability to carry out assignments to their completion and meet deadlinesAbility to establish and maintain effective working relationships with employees and managersDesire for a long-term career with an industry leading companyAbility to present and maintain a positive corporate image in a fast paced environmentProactively establish and maintain effective working team relationships with all support departmentsMust be proficient with Microsoft Office products including; Word, Excel, Outlook, etc.Ability to perform general administrative duties; perform data entry, photocopies, etc.Ability to handle heavy work load and work well under pressureUnderstanding of industry terminology High school diploma or GED equivalentSkills:Ideal candidate will possess a “can do” attitude with a “will do” work ethicMust have the ability to work in a fast paced environmentStrong verbal and written communication skillsExperience with Profit Tool helpfulTransportation industry knowledge and experience is a plusComputer skills, including MS Office/Excel.Forward Air is an Equal Opportunity employer.#LI-TW1 #LI-OnsiteSince 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete? Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 Americas Most Trustworthy Companies publication

Created: 2026-03-13