Lead, Enrollment (Virtual School Growth Operations)

This is directoru2011level operating role as the Lead, Enrollment at Pearson Virtual Schools (PVS) is a senior leader responsible for driving enrollment growth and revenue through a highu2011performing, customeru2011centered operation at scale. This role owns the leadu2011tou2011enrollment lifecycle, overseeing teams that convert prospective leads into completed applications and applications into enrolled studentsu2014at scale and with precisionu2014while ensuring quality, equity, and service excellence remain central to every interaction. As a key member of the Enrollment & Customer Engagement leadership team, the Lead, Enrollment Growth Operations will help execute our enrollment strategy, identify and unlock new growth opportunities, and use data and insight to improve conversion, efficiency, and outcomes across the funnel. The role partners closely with Marketing, Analytics, Product & Technology, Partner Success, and Operational Enablement to align demand generation, messaging, systems, and processes in support of enrollment and revenue goals. This is a rare opportunity to lead one of the organizationu2019s most complex and impactful operations, overseeing approximately 250 fullu2011time employees and up to 200 seasonal staff across lead nurture, enrollment experience, and waitlist & lottery. In a 7u2011dayu2011peru2011week, regulated enrollment operation, the Director must effectively manage volume, complexity, and rapid change while maintaining rigorous standards for compliance, service quality, and trust. This role is fully remote. You will: + Lead a highu2011volume, consultative enrollment operation responsible for converting prospective leads into completed applications and enrolled students, with accountability for pipeline performance, conversion rates, and enrollment outcomes. + Plan for and lead seasonal enrollment cycles, scaling teams, processes, and execution to deliver consistent performance through highu2011volume peak periods + Own the endu2011tou2011end enrollment funnel, ensuring teams are equipped to guide families through complex decisions with clarity and care. + Set enrollment strategy, targets, and performance expectations using data and market insight to optimize conversion, staffing models, and resource allocation. + Design and continuously refine scalable enrollment workflowsu2014including outbound call prioritization strategiesu2014that support sustained growth while maintaining a familyu2011centered experience and high standards of service quality. + Lead and develop a large, diverse, fully remote enrollment organization, providing coaching, accountability, and clear performance management across teams with varying levels of experience and engaging those teams to improve their employee experience + Ensure enrollment operations meet all applicable regulatory and program requirements, translating policy and compliance obligations into practical, efficient, and auditable processes. + Partner crossu2011functionally to align enrollment strategy with demand generation, systems, training, and operational enablement, driving consistent execution and continuous improvement across the enrollment experience. You are: + A proven operational leader with experience running large, customeru2011facing teams in highu2011volume, regulated environments, accountable for results at scale. + Committed to building a serviceu2011driven culture that balances access, responsiveness, and family experience with strong operational and regulatory discipline. + An effective people leader who develops teams with varied experience levels, combining handsu2011on leadership with clear delegation and accountability. + Experienced in planning and executing highu2011stakes seasonal operations, with the ability to scale teams and workflows to deliver results during periods of peak demand + Highly processu2011oriented, with the ability to design, scale, and continuously improve workflows that support growth, efficiency, and quality. + Comfortable navigating complexity, ambiguity, and change, exercising sound judgment while knowing when to collaborate and align with partners. + A clear, empathetic communicator with strong written and verbal communication skills, able to engage frontline teams, senior leaders, and crossu2011functional partners with clarity and confidence. + A datau2011informed, collaborative leader who works effectively across functions and remains deeply committed to equitable access and service for children and families. Required Qualifications: + Bacheloru2019s degree in a relevant field + 10+ years of experience in senior operations roles leading highu2011volume, customeru2011facing organizations, including fully remote, distributed, and seasonal teams within a 7u2011dayu2011peru2011week operation + 10+ years of experience leading large, multiu2011layered teams, including managers of managers + Proven success driving performance management and process accountability at scale, with a demonstrated ability to improve employee engagement and team performance + Strong analytical capability, with experience using data and insights to inform operational strategy, workforce planning, and conversion optimization + Clear track record establishing and managing KPIs, service levels, and performance metrics that drive measurable results + Proven experience partnering crossu2011functionally to align strategy, systems, and execution across complex organizations + Demonstrated success leading teams through growth, change, and operational transformation + Excitement to work in ed tech and a strong commitment to expanding access to education for students and families Preferred Qualifications: + Masteru2019s degree in a relevant field strongly preferred + Direct experience with publicly funded or compliance-driven enrollment programs + Understanding of FERPA guidelines and internal policies regarding student and employee privacy Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere, anytime in work/lifebalance,is a critical part of our culture and employee satisfaction. In exchange, we require that employees have theappropriate meansto work remotely, including adherence to our work at home policiesregardinghome office setup, including but not limited to privacy of records, technology standards, equipmentstandardsand expectations The full-time salary range for this role is $150,000 - $175,000. This position is eligible for Pearsonu2019s annual incentive program. Information on benefits can be found here. Applications will be accepted through 3/13/2026. This window may be extended depending on business needs. #LI-JH1 Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing . Job: Sales Job Family: GO_TO_MARKET Organization: Virtual Learning Schedule: FULL_TIME Workplace Type: Remote Req ID: 23108 #location

Created: 2026-03-13