Store Manager

89895BR Title: Store Manager Location/Division: NY - Brooklyn - Cobble Hill - 4360 Job Summary: A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customeru2019s perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again. Notes: An employee in this position can expect a rate starting at $64,350. Auto req ID: 89895BR Employment Type: Full-Time State: New York City: Brooklyn What You Do: u2022 Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience. u2022 Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes. u2022 Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same. u2022 Build your team through engagement, motivation and coaching; assess performance proactively and timely. u2022 Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes. u2022 Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company. u2022 Develop the store team based on their individual strengths and through engagement, coaching and feedback. u2022 Assess the store from the customeru2019s perspective and use insight to seek and influence improvement with the market leaders and regional manager. u2022 Communicate with your store team respectfully and with urgency on key issues and messages. u2022 Ensure compliance to company standards as it pertains to safety, customer experience and all store operations. u2022 Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate. u2022 Use the store roster to schedule appropriately, optimizing process efficiency and store payroll. u2022 Understand issues of shrink and expenses, holding the store team accountable to do the same. Knowledge & Experience: u2022 Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products. u2022 Experience in leading, managing and developing employees at all levels. u2022 Experience managing payroll and scheduling effectively. u2022 Experience driving positive key financial results. u2022 Ability to organize, plan and prioritize workload. u2022 Manage your own time efficiently and effectively. u2022 Able to delegate and to work through others well. u2022 Communicate clearly and comfortably across all levels of the business. u2022 Build collaborative working relationships at all levels. u2022 Deliver honest and constructive feedback, holding team members accountable when necessary. u2022 Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. u2022 One to two years of supervisory experience required; two plus years retail experience preferred. Expected Behaviors u2022 Prioritize customer experience above all else. u2022 Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result. u2022 Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity. u2022 Drive results. u2022 Provide feedback, coaching and development. u2022 Exhibit genuine passion to deliver a unique and creative experience through our people. u2022 Listen to others. u2022 Can empathize with and understand people acting through kindness and respect. u2022 Demonstrate collaboration. u2022 Address issues proactively. u2022 Make good decisions and engage in solution-based problem solving. u2022 Is comfortable with ambiguity. u2022 Show adaptability and work with a sense of urgency all the time. u2022 Maintain positivity. u2022 Remain discreet and unbiased. u2022 When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity. EEO Statement: As an Affirmative Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisionsu2014including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employmentu2014will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. 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Created: 2026-03-13