Airline Customer Service Agent - Los Angeles, CA

Join Pacific Aviation at LAX u2013 Where Every Journey Begins with You Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX) At Pacific Aviation, we take pride in delivering exceptional service to some of the worldu2019s finest airlines. As a Customer Service Agent, youu2019ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff. Why Youu2019ll Love This Job: + Be the Face of the Airline u2013 Welcome and assist passengers with check-in, boarding, and overall travel guidance. + Fast-Paced & Exciting Environment u2013 No two days are the same at the airport + Career Growth Opportunities u2013 We are committed to growing our team members and promoting from within. + Diverse & Inclusive Team u2013 We celebrate diversity and value the unique backgrounds of our employees. Your Role in the Passengeru2019s Journey: + Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged. + Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation. + Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy. + Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times. + Team Collaboration: Work closely with your team to create a seamless airport experience for travelers. Shifts Available (Part-Time): + 4u20135-hour shifts available between the following time slots: + 5:30 AM u2013 12:00 PM + 9:00 AM u2013 2:30 PM + 4:30 PM u2013 12:45 AM + 7:45 PM u2013 1:30 AM Must be available to work at least 4 days per week, including weekends and holidays. Requirements What Weu2019re Looking For: + Exceptional Customer Service Skills u2013 You thrive in face-to-face interactions and can create a welcoming experience for all passengers. + Strong Attention to Detail u2013 You ensure all travel documents, procedures, and protocols are accurate and followed. + Team Player Mentality u2013 You work well with others and contribute to a positive, collaborative environment. + Tech-Savvy & Organized u2013 You can quickly learn airline systems and efficiently manage tasks. + Professionalism & Problem-Solving Skills u2013 You handle challenges with patience, empathy, and quick thinking. + No Airline Experience Needed: Whether youu2019re starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter mostu2014weu2019ll provide the training and support to help you succeed. ? Bilingual Skills Highly Valued We welcome candidates who are fluent in English plus another language, including: Korean Tagalog Mandarin Cantonese Thai Hindi or Gujarati Japanese French German Arabic Speak another language? Let us know Multilingual abilities are a strong advantage and may open up additional opportunities within our team. Benefits Perks & Benefits: + Hourly Pay Rate: $22.50 per hour + Medical, Dental, & Vision Insurance + 401(k) Retirement Plan + Paid Time Off (PTO) + Company-Provided Uniform + Parking Discounts + Paid Training + Referral Bonus Program + Cell Phone Plan Reimbursement

Created: 2026-03-13