SR Application Analyst

ASCEND Program Information: Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform, customer experience (CX) and commercial engagement platform (CEP). The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our companyu2019s history. Click here for more information about the CIS/MDM program and to view FAQs. The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Program Team and may report to a SCS or operating company leader for delivery. Positions within the CIS Program will be filled based on the job requirements and the business needs and overall project scope. Candidates should answer all applicable questions thoroughly as this information will be used to select the successful candidates. While these roles are expected to be hybrid work, approximately 25% travel is anticipated and for this reason, it is preferred that resources are located within the electric service territory.The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Project Team and may report to a Southern Company Services or operating company leader for delivery. Job Description u2013 CIS MDM Project Technology SR Application Analyst This position is responsible for partnering with Southern Company's Power Delivery, Customer Service and Metering Services business units and the Technology Organization for the development and support of Advanced Metering Infrastructure (AMI) and Metering applications and infrastructure. The incumbent assumes responsibility for ensuring timely, reliable, quality solutions and support for the Metering and AMI business customers. The scope of work includes: providing functional and technical subject matter expertise for Metering and AMI applications; problem analysis and resolution (production support), root cause analysis, implementing vendor solutions; providing input to application life cycle management; providing oversight for the design, development, testing, and implementation of application solutions; staying abreast of emerging computer technologies; and staying abreast of the business processes emerging computer technologies. Specific Job Responsibilities: u2022 Single point of customer contact for assigned Metering/AMI applications u2022 Subject matter expert for applications u2013 business process, data/workflow, and reports u2022 Owns result/solution end-to-end u2022 Impact analysis (functional, application risk assessment) u2022 Manage production deployments, production verification testing and user implementation support u2022 User acceptance coordination with customer / bug tracking u2022 Troubleshooting and resolving application quality issues u2022 Application life cycle management u2022 Release planning / management u2022 Compliance and change management controls adherence u2022 Application vendor interface and support u2022 Disaster recovery plans/testing u2022 Occasional travel within the Southern Company footprint is required Knowledge, Skills, and Abilities: u2022 Ability to establish and maintain quality relationships with peers and management, vendors, and internal customer groups u2022 Strong analytical and problem-solving skills required u2022 Must be able to manage production support and project related activities simultaneously u2022 Ability to work effectively with limited direct supervision u2022 Excellent customer service skills u2022 Risk assessment/mitigation skills u2022 Strong communications and interpersonal skills and ability to work effectively within a team environment u2022 Technical writing skills u2022 Ability to gather and document business and functional requirements u2022 Ability to estimate project costs and timelines u2022 Self-starter and demonstrate initiative Education / Experience: u2022 B.S., B.A., or B.B.A degree in Computer Science, Engineering, Management Information Systems, Business, or another related field, is required u2022 Demonstrated technical understanding of how application frameworks and other technologies can be leveraged to help meet business needs u2022 Experience with supporting Linux based systems, creating, and updating shell scripts preferred u2022 Experience with Java/J2EE, C#/.Net u2022 Good understanding of REST/SOAP Web Services u2022 Familiarity with Windows Azure and/or Amazon Web Services u2022 Experience with Oracle databases, SQL, PL/SQL, and query performance tuning for large datasets u2022 Knowledge of business functions and operations performed within organizations of the Southern Company supported by this team (Metering and AMI) u2022 Understands and is knowledgeable of technology solutions that could impact business partners. u2022 Proven analytical skills, problem solving skills and project management skills u2022 Experience supporting vendor applications highly preferred u2022 Possess a solid understanding of technical environments and software methods u2022 Power Delivery/Customer service experience either directly or in a support role desired Behavioral Attributes: u2022 High degree of initiative and personal responsibility u201cownershipu201d for assignments u2022 Takes personal ownership of career development u2022 Demonstrate behaviors consistent with the company culture u2013 Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance. u2022 Ability to effectively multi-task and prioritize workload u2022 Must have a strong desire to be a student of the business u2022 Strong interpersonal skills including the ability to work with a team, build superior relationships, and collaborate across TO organizations About Southern Company Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here . Additional and specific details about total compensation and beneufb01ts will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 16603 Job Category: Information Technology Job Schedule: Full time Company: Southern Company Services

Created: 2026-03-13