Bookstore Customer Engagement Specialist

JOB REQUIREMENTS: Part-Time Bookstore Customer Engagement SpecialistNortheast Wisconsin Technical College is a nationally recognized andlocally trusted college dedicated to advancing the success of allstudents and economic vitality of the communities we serve throughaccess, high-quality education, and strategic partnerships. Thecommunity that we serve is home to people with a rich range ofbackgrounds and experiences. We are committed to supporting anenvironment where all students and employees thrive and succeed. Webelieve every team member enriches our organization with unique skills,perspectives, and solutions. We seek applicants who are motivated andequipped to support all students, to work effectively with colleaguesfrom a range of backgrounds, and to build the vibrancy of our community.You belong here.Bookstore Reports To: Manager, NWTC Bookstore LOCATION:Green Bay STANDARD HOURS: 8 to 16 hours per week between the hours of8:00am-5:00pm, Monday through Friday. Flexibility required to workadditional hours to meet the needs of our customers and operationalworkflow during peak times. STARTING PAY RATE: $15.00 per hour POSITIONSUMMARY This position assists with customer engagement in the Bookstore.Guidance and support are provided by the full-time team. As the firstpoint of contact for customers, the Customer Engagement Specialist playsa key role in delivering exceptional service by warmly welcoming guests,assisting with purchases and inquiries, and supporting all aspects ofdaily retail operation. This position ensures the store is inviting,organized, and fully stocked to create a positive and seamless shoppingexperience. Position is the frontline of the Bookstore Team. ESSENTIALFUNCTIONS Reasonable Accommodations Statement To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. Reasonable Accommodations may be made to enablequalified individuals with disabilities to perform the functionsidentified in the job description. Essential Functions Statement(s)Create a positive customer experience by starting with a welcominggreeting, utilizing clear communication skills to ascertain customerneeds, and responding to questions throughout each interaction. Followcash handling and cash register procedures and policies. Assist studentswith course materials questions, retrieving course materials fromBookstore shelves, textbook buyback requests, and payment options.Maintain knowledge of current sales, promotions, policies, and securitypractices Answer questions regarding the store and its merchandise,perform general office work, and complete data entry tasks in theBookstore's inventory management system. Assist with the receiving,pricing and shelving of book and merchandise inventory Maintain thebookstore environment by routinely: stocking merchandise and floordisplays; straightening the sales floor; cleaning shelves, counters andfloors; and removing trash and recycling. Assist with picking,packaging, and shipping NWTC Bookstore website orders. Share customerconcerns and requests with the full team to better inform theimplementation of additional services or acquisition of additionalproduct lines to elevate the customer experience. OTHEREXPERIENCE AND QUALIFICATIONS: MINIMUM QUALIFICATIONS AND WORKEXPERIENCE High School Graduate Basic computer skills Cash Register andcash handling skills An equivalent combination of education and workexperience may be considered Preferred Qualifications: Previous customerservice and cash handling experience preferred but not required. Skillsand Abilities: Student Success: Demonstrate behaviors and actions thatsupport student recruitment, retention, and student success initiatives.Values: Demonstrate behaviors and action that support t e College'svalues Collaboration: Demonstrate behaviors and actions that createrespectful environments and services for all, and the ability to workeffectively across differences in background and experience. PHYSICALDEMANDS Extended Sitting: Ability to sit for extended periods whileworking on a computer or attending meetings Mobility: Ability to movearound the campus to attend meetings and events Manual Dexterity:Proficiency in using hands and fingers to handle or operate officeequipment, tools, or controls. Visual and Auditory: Ability to readdocuments and communicate effectively with students and staff. LightLifting: Capability to lift and carry materials weighing up to 25pounds. Reasonable Accommodations Statement To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. Reasonable Accommodations may be made to enablequalified individuals with disabilities to perform the essentialfunctions. We strive to accommodate any individual who requiresadjustments to ensure a fair and equal employment process. If yourequire specific accommodations during the application and/or screeningprocess due to a disability or other reasons, please contact Talent andCulture at mailto: or 920-498-6286. NortheastWisconsin Technical College does not offer H-1B or other workauthorization visa sponsorship for this position. Candidates must belegally authorized to work in the United States at the time of hire andmaintain work authorization throughout the employment term. If you havequestions regarding this, please contact Talent and Culture. NWTC doesnot discriminate on the basis of political affiliation, age, race,creed, marital status, color, religion, national origin, disability,veteran status, sex, sexual orientation, gender, genetic testing orother applicable legislated categories. Inquiries regarding theCollege's nondiscrimination policies may be directed to the AssociateVice President of Student Affairs at 920-498-6823orTo apply, visitCopyright 2025 Inc. Allrights reserved. APPLICATIONINSTRUCTIONS: Apply Online: Other: NWTC doesnot discriminate on the basis of age, race, color, disability, sex,gender, sexual orientation, gender identity, national origin or otherprotected classes. Inquiries regarding the College's nondiscriminationpolicies may be directed to the Vice President for Diversity, Equity,and Inclusion at (920) 498-6826 or .

Created: 2026-03-13