Medical Support Assistant

Spectrum Healthcare Resources has an exciting Potential opportunity and is seeking a dedicated Medical Support Assistant (MSA) to support the Department of Veterans Affairs in Spokane, WA.This position plays a vital role in ensuring Veterans receive timely access to care while delivering exceptional customer service in a mission-driven healthcare environment.Monday-Friday | PTO & Sick Time | Federal Holidays off | Medical, dental, vision, 401kAs a Medical Support Assistant, you will serve as a key point of contact for Veterans, helping coordinate appointments, manage consults, and ensure smooth clinic operations.What You'll DoServe as the initial point of contact for Veterans, families, and visitorsSchedule appointments and manage clinic access using VA electronic systemsMaintain and monitor Electronic Wait Lists, consults, and recall listsAssist Veterans with scheduling and care coordinationProvide timely and professional phone supportCommunicate clearly with clinical staff to support patient careResolve patient concerns and escalate issues when necessaryMaintain accurate patient information within electronic medical recordsCustomer Service StandardsDeliver respectful, courteous service to Veterans and staffAddress concerns promptly (initiate within 24 hours)Assist patients in making informed healthcare decisionsMaintain professionalism and confidentiality at all timesPromote a positive image of the VA mission and teamQualificationsU.S. Residency requiredHigh School Diploma or GEDStrong written and verbal communication skillsTyping speed of 50 WPM or higherProficiency with Microsoft Office (Excel preferred)Experience working with electronic medical recordsKnowledge of medical terminology preferredAbility to prioritize tasks and work independentlyWhy Join Spectrum Healthcare ResourcesMission-driven work supporting America’s VeteransCompetitive compensationFull-time opportunity with stabilityCollaborative and professional healthcare environmentOpportunities for growth within federal healthcare programsIf you're passionate about helping Veterans access the care they deserve, we encourage you to apply today.For More Information Contact:Laura : At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.EOE/Disabled/VeteransUS-WA-SpokaneLaura

Created: 2026-04-04