Instrument Service Engineer

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.Job SummaryPerforms multiple tasks associated with in-house calibration, repair, and maintenance of Werfen Transfusion instrumentation and parts. Responsible for in-house instrumentation for Neo, Echo, and Manual Capture Workstation systems utilized in customer training, production, product investigation lab and technical traininglabs.Key AccountabilitiesRepair and refurbishment of instruments and parts to meet Sales forecast demands and service replacement parts needsPerforms installation, servicing and maintenance relative to in-house instruments used in training, production and product investigation labsInspect and process returned parts and instruments from Field Service and customers into inventory controlEvaluate and prepare Demo and Clinical Trail instruments prior to use at external sitesRepair customer owned Manual capture Workstation EquipmentKeep and maintain accurate records of duties performed using appropriate documentation for all repairs, maintenance, RMAs, parts shipments, etc.Coordinate and assist with shipment of parts from the main office to OEMs and vice versaOperate stand-up and sit-down forklifts to move instruments and other service related materials to and from storage crates and locations within the companyPerforms other duties and responsibilities as assignedReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Networking/Key RelationshipsAd-hoctroubleshooting assistance with field service staff and attend meetings with field service when neededCommunication with departmentowners of instrumentation and equipment and provide updated turnaround of repaired equipmentInteracts cooperatively with co-workers and receives direction well from managersDisplays ability to be an effective team memberCommunicate with internal departments and external vendors in regards to departmentalprojects and resource needs. Able to discuss status of projects and needs and appropriate turnaround time.Minimum Knowledge & Experience for the position:Education: Bachelor's degree (BS/BA) from a four-year college or university; or equivalentcombination of education and experienceManagement has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.Skills & CapabilitiesAbility to read and interpret documents such as safety rules, operating and maintenance instructions and proceduresAbility to write routine reports and correspondenceAbility to work with and apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situationsAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations existsAbility to interpret a variety of instructions furnished in written, oral, diagram, and schedule form.Ability to effectively troubleshoot, test, and repair electronics boards, motors, fluidics systems, and other instrument components. Other clinical engineering experience with medical devices as neededDisplays PC skills with Microsoft Office (word and Excel) and other desktop applications at a basic level.Travel Requirements:Minimal travel may be required from time to time.The annual base salary range for this role is currently $33.00/hr to $40.00/hr. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave.Our sales roles are eligible for participation in a commission plan and our management,and select professional roles,are eligible for a performance-based bonus.If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact assistance.We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

Created: 2026-03-16