Customer Experience Specialist Raleigh NC

Job DescriptionJob DescriptionPartners cross-functionally to ensure a differentiated Professional Customer Experience, while driving engagement of our field Team Members closest to our Professional Customers. The Customer Experience Specialist is a key player in our communication strategy, content development, and understanding data and analytics to support and adapt:CommunicationsCreate innovative communication plans, working cross-functionally to understand key concepts and assist business spire audience base and increase adoption by communicating innovatively and creatively.Promote Customer and Team Member engagement by strategically utilizing all available communication channels and platforms.Keep CSC business partners informed of the voice-of-the-customer, sharing feedback/input from various councils and surveys.Utilize all available communication channels to engage with Team Members and Customers (Salesforce Chatter, email, social media), while responding with urgencyContentInfluence content development, messaging, and delivery by working collaboratively with business partners.Be an integral player in the creation, engagement, and communications of webcasts and podcasts.Help our sales team succeed through the development of presentations, job aids, and playbooks.Ensure content is up-to-date and relevant throughout Comms channels (Salesforce, newsletters, etc)Ensure Salesforce users have proper file access and can easily locate documents.Data/Analytics Improve both the internal and external user experience by actively seeking feedback and input.Implement and utilize surveys and other available data to improve programs such as Our House, Podcasts, and other engagement channelsDynamic outlook towards customer data, preparing reports, and presenting findings.Specialist in reporting, KPI analysis and expert in creation of reports and dashboards that can be used for strategical decision-making including budgeting and billing decisions.Effectively monitor and track customer experiences across online and offline channels and touchpoints.Collect, track and analyze customer feedback and suggest improvements internally based on the insights gatheredQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.Bachelor’s degree in the fields of Business, Comms, or Marketing, or equal experienceExcellent written and verbal communicatorAbility to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.Noted strengths in organizational and time and project management skillsAbility to prioritize tasks, operate and make decisions in a fast paced, high stress environmentFind value in working collaboratively, while also having the sense of personal accountability that enables working independently.Get energized by listening to our customers and uncovering the right solutions for their needs (both internal and external).Enjoy building relationships based on others’ interests, while always respectful of ideas and opinions.Strong analytical skills, problem solving and creative thinking skillsAn understanding of Salesforce and Adobe InDesign is preferredAbility to balance multiple projects at one time with varying degrees of implementationComfortable working in a fast-paced environment with constant change and ambiguityAbility to keep organized, manage time wisely, and focus on outcomes, while also having great awareness of the most important details.Proficient with Microsoft Office (PowerPoint, Word, Outlook, Sharepoint and Excel).Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, etc). Design skills and video experience is a plus.Up to 10% overnight travelCERTIFICATES, LICENSES, REGISTRATIONSValid driver'slicense and access to vehicle is required for this positionPHYSICAL DEMANDSThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals. The noise level/vibration#LI-BS2California Residents click below for Privacy Notice:

Created: 2026-05-02