Director of Event Services

Additional Information Relocation Assistance Available, Full availability Job Number 26032183 Job Category Event Management Location Gaylord Palms Resort & Convention Center, 6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746VIEW ON MAP (Palms Resort & Convention Center, 6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $93,000-$126,000 annually Bonus Eligible: Y JOB SUMMARY Responsible for the Event Services Department. Manages and leads event service staff and acts as a liaison between Banquets/Catering, Event Technology, Event Planning, Sales and the customer to ensure consistent, high level service throughout property events. Promotes consistency by executing events based on catering/event service/food and beverage Standard Operating Procedures. The position ensures the Red Coat Program (MHR) is in place and adhered to by all Event Service Managers. The position is responsible for achieving guest and employee satisfaction and for assisting in managing the financial performance of the department. In addition, the Director of Event Services recognizes opportunities to up-sell and suggests enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Event Services Operations u2022 Meets with Event Managers to review scheduled events and troubleshoot potential problems/conflict. u2022 Coordinates all projects involving capital resources used by the department. u2022 Works closely with Director of Catering Operations to ensure successful customer events. u2022 Ensures leadership is aware of significant groups which may affect property operations. u2022 Consult s with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Leading Event Services Teams u2022 Communicates a clear and consistent message regarding departmental goals to produce desired results. u2022 Identifies key drivers of business success and keeps team focused on the critical few to achieve results. u2022 Ensures integration of departmental goals in game plans. u2022 Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Managing Profitability u2022 Introduces ideas to leadership team to enable property to remain competitive. u2022 Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. u2022 Works directly with major groups when high profile and financial impact will be significant (limited instances). u2022 Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Ensuring Exceptional Customer Service u2022 Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. u2022 Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Conducting Human Resources Activities u2022 Works with Human Resources to ensure compliance with applicable laws and regulations. u2022 Reviews property specific event operations annually and makes appropriate adjustments. u2022 Reviews staffing levels to ensure that guest service and operational needs are met. u2022 Communicates and ensures departmental and property emergency procedures are executed when necessary. u2022 Ensures that regular, ongoing communication is happening in all areas of event operations. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Why have less when you can have MORE u2014 all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelu2014offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-03-16